Subway — Restaurant in England

Subway has always been a treat for me not an every day or week venture. I was really looking forward to enjoying a sub with my colleagues. We had travelled quite some distance to enjoy our lunch together.

On arrival it became obvious that the menu had changed. So trying to get my head round what had happened to the menu ( with a slight rumble in my tummy) I was met with ' yeah what can I get you'! In a very disinterested voice. She barely looked over the counter. I asked if was able to have my favorite sub, chicken and bacon ranch.... To which she replied, 'well the chicken Caeser is similar.' When in fact not similar at all....I thought yeah why not.

When I got to the salad part having not actually asked to have it toasted I was unable to change my salad choice as I had chosen a pre made sub! Which I fully accept if that's the menu but let's help our customers to see and get used to the new menu. Not rush us through the process....Didn't even know there was a build your own till I got to the pay section .

I appreciate that as a member of the subway team they do this day in day out but come on sub way who are you employing. If they don't like talking to people and helping them then maybe it's not for them. In fact all my colleagues had the same frosty experience....and let's not even get into my colleague asking for gluten free!!!! The tut and huff that was given when she needed to go out back, change her gloves for a gluten free sub!!!

I certainly won't be going back...

I haven’t had a subway in a long time, I have not previously visited this subway

As subway is a chain/franchise I have a general expectation, however, this has been ruined

I went recently with colleagues as this was on our route and was recommended, the service from the lady taking orders was abysmal

She gave very little reply to any question with anything besides a sigh

The ordering process has recently changed, after looking at the board for around 10 minutes trying to understand how we now order (after being offered no assistance or explanation) I finally managed to order my food

The lady serving had very little to no personal skills, she offered no assistance in the ordering process

I finally got to the till after feeling like I was back at primary school and being told off by the head mistress

The girl on the till was slightly more personable, as a lot of other things had changed I asked

“What drinks can I get with the refillable cup”

Before she told me the available drinks she jumped in with

“Well actually it’s not refillable so”

At this point I felt like walking out, I had enough of being spoken to like rubbish by not one but two members of staff

I don’t expect the world from people working in customer service/hospitality roles, I understand the hours are long and the pay isn’t great however, it is not difficult to be polite and explain the process to customers

The food was not bad, however, the service ruined...

I was working nearby this Subway and, as options were limited for lunch, I popped in for a breakfast sub. I was really surprised it was not busier for the lunch rush but, although there were only 3 customers in front of me, service was quite slow with only two staff and a trainee. The lady who took my sandwich order seemed a bit stressed and unhappy, despite my best efforts to be cheerful and there was no-one after me. But the gentleman at the till was much chattier and as I left I noticed the place was empty. The food was really good and there was plenty availabilty from what I could tell (I was able to pick my favourite cookie). The coffee was just what I needed too. I had hoped to get lunch delivered to where I was working due to time restraints, but this Subway did not offer dispensed drinks for delivery (and I really NEEDED coffee!) and the delivery was the highest I've seen! Clearly a deterrent for delivery orders and I wonder if they had adequate staffing for the service anyway? Perhaps it's my ignorance to the area. Anyway, food was good and...