Surfbay — Restaurant in England

We stayed at Perran Sands for 6 nights (was meant to be 7 but we left early). On the first night, we had booked a table here in advance (Friday night). When we got there, there were a few people in but most of the tables empty. Gary the manager was pleasant and showed us to the table. Our waitress however, did not seem to know where she was or what she was doing. A few items were not available on the menu, but still had a bit of choice. Our drinks arrived quickish and food not too long a wait BUT it was wrong when it did arrive. We decided not to mention it as it had been a very long drive that day and we were tired and hungry. When we had finished our meal, we waited 30 mins for the plates to be cleared. We had piled them up and pushed them right to the edge and despite our waitress passing our table several times, she didn't clear them. We decided to get up and find the manager, who apologised and seemed quite annoyed at our waitress. He took off some of the drinks and discounted the bill as well. 2 nights after that we went in and asked if we needed to book, Gary (the manager) was there and seemed quite peeved that we hadn't booked in advance. We said we could book a table for later if easier and we could come back. He said it was fine, they had a table but "in future could you please remember to book as we have a skeleton staff and are busy". Well, this was said with a bit of attitude and made us feel unwelcome. He sat us down at a table and handed us the menus, he then reeled off all the items not available (about 80%+ of the menu!) We looked around and there were practically empty so not sure why he was so stressed and saying they were busy. The food was ok, not brilliant but had worse. Service was incredibly slow on both nights and not exactly cheap either. I've worked in and been a manager in the hospitality industry for 10+ years and I have never seen such shocking service. We...

Me and my mother went here on the 1st of July. The service to start off with us and another family were waiting at the entrance to be seated for around 10mins as we saw staff lingering about the place. We were taken to our table and then greeted by a lovely waiter who had apparently been on the job first day 1 hour in and he was struggling with the ordering system but got there in the end. As I work in hospitality as a chef and front of house I think that letting a newbie off 1 hour in isn't how they should be trained they should be buddied up with someone through out the night shadowing them learning visually. Anyways me and my mom ordered popcorn chicken and the mushrooms as starters the mushrooms were tasteless and rubbery straight from a supermarket probably, no presentation what's so ever and what is it with the small paper sauce pots, it doesn't look great at all and the salad was dry not washed no cucumber,tomato or onions. I had the popcorn chicken and I might as well have gone out shot a seagull and had that and it would have been tastier than this chicken. No seasoning what so ever and dry as ever. Coming to mains I had the full rack of ribs and they looked okay on the outside but the inside still pink and raw tasted like a burnt without even being burnt probably being cooked on a grill that hasn't been cleaned in ages. After having some ribs I had to stop eating as I felt uneasy. The fries were just a waste of space and the coleslaw was in the paper sauce pots only a bite full worth and tasteless like everything else. My mom had the steak that was okay but tasted again burnt without it being burnt. Honestly I'm not surprised this place has a 3.5 rating. Most likely won't be coming back...

Probably being polite with my star rating but of some of the negatives I have the steak I had was nice and perfect but it started with ordering cocktails alcoholic for me and my mum and non alcoholic for my sister apparently she can’t have it because the glass required is a cocktail glass that’s age restricted which is obviously bull as we order non alcoholic cocktails for my sister all the time at various places and this is the first I’ve heard of that but to make it even more ridiculous we ordered her a strawberry lemonade which came in a “WHISKEY GLASS” how does it make sense. To add to all that chicken was dry as hell, frozen chips ok not too bad but for the price I would expect something more fresh. Staff seem uninterested in service other reviews say same thing, it wasn’t busy restaurant was just about half full but we done with our meals and waited 10+ minutes for service to order pudding. Onion rings were terrible taste like the over fried bits when cleaning your frying out. Again steak, egg, gammon was perfect 👌 and my sister loved her Sunday roast my mums hunter chicken was dry and hardly had any BBQ sauce which is sin for a hunters chicken. After it all it was £90 not worth it, £50 for the same meal at a hungry horse restaurant don’t go here while on holiday here go out for a meal at a...