The Bell Inn at Leigh on Mendip,Radstock BA3 5QQ — Restaurant in England

We have Just has the most awful experience in a pub that I have ever had. I'm so upset by the experience here and I can't believe that it has just happened. I'm not sure who else I can contact about this and how we have been treated.

We use to go to this pub most weekends for a roast dinner, before covid and lockdown, think it was different owners back then?

We were booked in for 3.15pm, we arrived at 3.10 ready for our Fathers Day meal, our table wasn't ready so we were told we could go in the markee and wait. We ordered drinks at the bar and then went to our table, which was finally ready at 3.45 pm, half hour after our booked time. We went to order our starters and our main meals, but unfortunately 2 of the 4 starters were no longer available. So we all ordered the garlic mushrooms on toast. They took 45 minutes to arrive and 3 starters were missing. After another 15 minutes the other 3 starters came out.

We then waited until another 20 minutes, when the manager came and said she needed to re take our main meal order to make sure it was right, which was abit strange, we thought maybe she had misplaced our order.

I asked the waitress if we could have some cutlery for our mains, she put the cutlery on a tray at the other end of the table, (I guess they were soo busy she didn't have time to hand out our cutlery?) so I laid the table. Another half hour plus + and the main meal finally came out, but it was wrong, one roast lamb was missing. Mine and 3 others people's roast potatoes were inedible, they were like rocks, and raw in the middle

The manager came out to clear the table and asked how our food was, so we said the potatoes were raw in the middle. We asked the waitress if we could have the pudding menu, which she gave us, We asked the waitress if all the pudding were available (after 2 of the 4 starters were missing we thought we had better check) She said she didn't know but would go and check..., my 6 year old had been sat patiently at the table for 2.5 hours as good as gold waiting for her pudding of ice-cream. The manager then came out, starting raising her voice Infront of my child and said we had been very rude to her staff and she was not going to be serving us puddings!! - at no point during the time we were there had we been rude to any member of staff. We had been extremely tolerate, they were extremely busy and because of this the service was very poor, I'm not sure how many people would wait over 2 and half hours. When we got the bill, there was a bottle of wine on there that we didn't order, so took it back the new bill came, had another drink on there that we didn't order, so took that back too. The 3rd bill came and that also had another drink on there that we didn't order. By this point we were so upset we just paid and left. It really is Such a shame, this use to be a lovely pub and we have had many lovely meals here before. I'm not really sure what has happened..but I'm so upset and cross by the while experience and how we were treated I will never...

The definition of hospitality: "Hospitality is the way people treat others, that is, the service of welcoming receiving guests for example in hotels. Hospitality plays a fundamental role to augment or decrease the volume of sales of an organization" The definition of a review: "A review is an evaluation of a publication, product, service, or company or a critical take on current affairs"

So about 3 weeks ago because I use Google timeline I was asked to review places I had previously visited. The Bell Inn being one of them. Its not a place I go to frequently but have occasionally been to in the past. Based on my opinion I gave 2 stars not an actual written review. These 2 stars were based on particular events that I had witnessed of what in my opinion was bad service. Patrons being shouted at on 2 separate occasions for asking reasonable requests and then talking about those same paying customers to other patrons, this being done by the owner. For my 2 star review I did not elaborate to specific events as I've seen the owner responses to bad reviews and in short a general aggression and the reviewer is the problem not owner.

So tonight I go for a drink with friends after a meeting in the village only to be ambushed by the owner at my table in front of other patrons in the pub as to why I gave that review. Again it was 2 stars not a typed review. I responded it's my opinion and there is room for improvement. Isn't that why we have platforms to allow us to rate a service provider. You were extremely confrontational and down right rude to me and made our entire table uncomfortable. You were clearly not looking for any constructive feedback you just wanted to again have the last say without looking at "what could I have done better" as you don't see you as the problem but everyone else. You then walked back to the bar to relay your opinion and what you thought of my review to other patrons who would listen. Wow so professional.

I wonder from this experience if you have had any formal training in customer service as you lack the finesse of dealing with customers in a professional manner. I know this review is going to receive a negative, scathing response from you and to be quiet frank I honestly don't care because you know what....just like this is my opinion, you also can have an opinion of what you...

We had previously been for a Sunday lunch which was superb. As a result of this we decided to give The Bell Inn a try for an evening meal. A traditional English pub with a great atmosphere. The owners and staff are all very friendly, helpful and efficient. The menu is extensive and varied providing a good choice for every taste. I mentioned that the menu shown on the website does not reflect the variety of dishes available which I thought a missed opportunity to attract custom. I was told the menu had just recently changed and the website was in the process of upgrade. There are several good beers available I chose a pint of 6X which was well kept, at just the right temperature and went down very well indeed. Angela had a couple of glasses of Pinot Gigio white wine which she said was exellent. Angela chose the John Thorners 8oz sirloin steak. Unfortunately there were none left so she had Gammon instead. Neither of us had ever seen such a thick juicy gammon steak as the one presented. Very generous portions there was too much for her to manage so I had some and it was superb. very tasty, juicy and succulent. I chose the mixed grill. Everthing was delicious and well cooked. You will need a healthy appetite. The bill was pleasantly...