Great Service, Friendly Staff, and Convenient Amenities I recently visited this restaurant and wanted to share my thoughts on the experience. While the food was not exceptional, it wasn't bad either—it fell somewhere in the "so-so" category. The flavors were decent, but I felt it lacked that extra touch to make it truly memorable. However, the other aspects of the restaurant made up for it.
The service was absolutely amazing. The staff members were friendly, attentive, and accommodating. They made me feel welcome from the moment I walked in, and their professionalism and helpfulness throughout my meal were commendable. Their warmth and attentiveness truly enhanced my dining experience.
One highlight of this restaurant is the wonderful staff. They were knowledgeable about the menu, eager to assist with any requests, and genuinely cared about ensuring my satisfaction. Their exceptional service definitely left a positive impression on me.
Additionally, it was a pleasant surprise to find free WiFi available. It's always convenient to have access to the internet while dining, whether for work, socializing, or simply staying connected. The provision of this amenity shows that the restaurant understands and values the needs of its customers.
While the food may not have blown me away, the excellent service, friendly staff, and the convenience of free WiFi make this restaurant a decent choice. If you're looking for a place with a pleasant ambiancebiance, attentive staff, and the ability to stay connected online, this restaurant might just...
Read moreOn walking in, we allowed the waitress to come out first with 2 plates of food… not a smile or a thank you. My wife ordered the korma with basmati rice and I ordered the gammon steak with one fried egg as an extra. I have to say, the gammon was quite decent but the chips tasted like the fat hadn’t been changed in a month! The korma was bland and tasteless and it wouldn’t have looked out of place in a hospital. It was clearly microwave rice and some watery resemblance of chicken with some kind of spice. The waitress spoke to the chef and he very kindly said we could choose another dish! There was a heated conversation going on behind the bar about us saying it was inedible, the atmosphere in the pub was almost as cold as the salad on my plate, not a nice welcome and then a sarcastic…. Enjoy your...
Read moreVisited Black Bear on Bank holiday Monday (29/08). Outside area busy due to bank holiday event, restaurant wasn’t busy. Arrived at 18:40 Ordered quickly on arrival. Waited an hour and half for the food to arrive. 3 burgers ordered, pasta, chicken and chicken korma, one of the burgers was the wrong order, all burgers were badly over cooked (burnt) . Discussed a refund on the wrong burger and due to the time taken for food to reach the table. We were informed we could not have a refund that we could have half a pint of Pepsi. Informed member of staff that I thought it was appalling customer service. The male server was courteous and apologetic but informed us that the owners were not available to make a decision on the poor quality of food and...
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