The Elwes Arms — Restaurant in England

This is our local, and our favourite pub. We came for a meal about 17:30 today without booking and they kindly fitted us in. At the table we ordered 2 g&ts, no ice, slice of lime. When they came there was no lime. We asked the waitress for the lime: she returned with lemon and lime as she said she could not remember what we wanted.

The menus are newly printed. We ordered our meals. I ordered the vegan shepherd's pie, which is something I regularly have. When it came it was completely different and not as described on the new menu. I counted 12 lentils in the dish, one diced carrot and one diced potato on top. Cost of ingredients much less than 50p. No mushrooms, no spinach, no rich ale sauce, no tarragon and bubble and squeak cakes. I reported this and was told they had changed to a new better quality food supplier - ! The cost of my meal was waived.

We asked for dessert. There were only 3 choices. We both had belgian waffles with ice cream. My waffle was absolutely rock hard, completely stale. I told the waitress but she did not do anything. My friend's waffle was partially stale. When we went to pay I was told I should have told them and another waffle would have been cooked. I explained that I had told the waitress. The cost of my dessert was waived.

All I paid for was my g&t. It was an awful visit to our favourite pub. The lady said she hoped we would visit again. Edit after late response from the owner:

You now state the chef cooked the wrong meal for me, whereas I was told the meal I ordered was no longer being supplied. Therefore, I should have had the correct meal cooked for me. I had to eat my main meal as I was offered nothing else as a replacement.

As to the dessert, I had NOT eaten most of it when, after 3 goes, I finally managed to get the waitress to come over. I eventually finished the ice cream. The waffle was inedible. It was not crispy on the outside: it was completely rock solid, and therefore stale.

I did not complain about the lady saying she hoped we would come again: I simply stated what she had said.

My "inappropriate behaviour"? "Rude and offensive"? I was completely polite and simply stated facts on the night and...

My partner and I visited the pub for the first time on NYE, it was a nice pub atmosphere but shame about the staff. I purchased a bottle of Prosecco at the bar after midnight, paid there and then by card £22.95, to then be hunted down 20 minutes later outside and shouted at by the girl who served me and took the payment, that I never paid and took the bottle without paying. I was insulted in front of my friends and accused of being a thief. I actually thought she must be drunk to not have remembered taking my payment, and clearly she was. Shouting at me she said they can watch the CCTV, and to show her my bank to prove I paid. At that point my bank app had not updated due to the lack of signal. I willingly followed the land lady back into the pub, where the girl was back behind the bar again and she continued to be abusive and aggressive to me a paying customer. The Land Lady took the payment from me again, to then later on find out the original payment had been taken as I previously said it had, she therefore refunded me in cash £22.95 for the second payment taken. Terrible attitude by this girl who was beyond rude & unprofessional, to be treated in this manner was disgusting (there are ways of dealing with situations more appropriately). I would have appreciated a proper apology, (from the girl) and perhaps a good will gesture like a free drink to help compensate this incident would have been the right thing to do, considering how much myself and friends had spent that night at the bar, including the £10 each we paid for the NYE tickets. If the pub has technical issues with their card machine, perhaps this needs to looked into first, instead of accusing innocent paying customers of stealing! This whole experience and the treatment I received that night, has left a...

I can not rate this place higher, i visited many many years ago and had a pleasant experience back then. I moved from wellingborough to little billing and decided to visit the Elwes for a meal with my partner for my birthday last autumn and from that moment i was blown away, the food was 10/10, the staff were all lovely, we returned shortly after for a few drinks, and then again for a sunday roast which again was amazing, and one of the best cauliflower cheeses ever. I visited again two weeks ago with my mum for an early evening weekday meal and drinks, the young lady at the bar was so so sweet! she remembered the wine my mum ordered first time around as we forgot, and she was super friendly and chatty, we both left saying how lovely she was, a credit to the elwes.- the food at the Elwes is the star of the show for me, unfortunately i cant review many dishes as other than a sunday roast i always order the chicken in the stilton and cider sauce, because it is hands down the best meal ive ever ordered from a pub so i keep ordering it! my partner has ordered a burger which was huge! loads of cheese and flavour, my mum ordered the chicken and prawns and also really enjoyed that . The decor is beautiful and super cosy, plus i love the fact they supply sanitary products for women in the bathroom, this is so thoughful and very appreciated by many im sure. If youre debating visiting, dont, just go, i understand the prices have been increased slightly due to the raise in costs and struggles at the moment, but personally, and as many others have said, im happy to pay whatever to visit here as its worth every penny. :) look forward to visiting you again tomorrow for some...