The Harrow — Restaurant in England

Me and my friend came with our children on a Saturday afternoon looking forward to a nice catch up. I ordered some ice cream for our children, 4 chocolate ice creams one strawberry and one vanilla. When they arrived they forgot the one strawberry ice cream and brought 5 chocolate ice creams instead, no big deal I just asked for the strawberry one as my daughter was desperate for her ice cream. After this a rude lady came out and spoke to me so horribly, I am still in shock. She said “right I’m not being funny but you didn’t order a strawberry ice cream and that’s your fault”. I couldn’t believe how she was talking to me. I asked her why she was talking to me in such a rude tone she then kept saying “I’m not being funny but it’s your fault you never said strawberry” me and my friend were mortified, the staff member was making such a scene about some ice cream and blaming me for her mistake. I’m really disgusted with how I was spoken to, and would not recommend this pub. It’s a shame as the outdoor area is so nice but this particular staff member made me feel so uncomfortable and humiliated, not what you want when out with...

Went for lunch with a friend and my 19m daughter. Was really happy with the food and food portion sizes. Was ready to give a tip and positive feedback until I was handed a cloth to wipe my daughter’s highchair!! Im not the type to leave my child’s mess everywhere, she dropped all her crisps on the floor and i picked up all of them off the floor. While eating she dropped some on the floor which i also picked up. The waitress lady asked if she was done and collected all the food off the tray which i said thanks to her several times. ( I put food straight on the tray so it will cool and so the whole plate does not end up on the floor! ) Two minutes later a lady who we had not seen at all put a cloth on the highchair and said “here you go” then walked away!

It just needed a wipe just like our table would have! Everything should be wiped after customers have been there! Regardless of nice food and portion sizes, because of how rude she was that overtook my experience and I will not be recommending or coming back. Shame as the other two ladies...

We turned up to wait by the outside gate (after making a dinner reservation) to be completely ignored multiple times. We are patient and open minded people so we were happy to wait to be greeted. After being seated (eventually) we were promptly told off by a waitress when our puppy tried to reach my partner on the other side of the table (a very dirty bench table May I add). After waiting for a short while we received menus and ordered our drinks which we received quickly and were happy with. After reading the menu we had decided what we would like.... 40 minutes passed and not only had no one come over to take our order but the waiter proceeded to take drinks orders, food orders and clear tables for the surrounding tables. My other half then had to enter the pub and pay for our drinks as we no longer felt like we were welcome or wanted to stay. It’s safe to say we will no longer return or recommend this pub to anyone else!...