The Kilton Inn, Knutsford Part of the AG Collection — Restaurant in England

We visited as a family last week after going to a nearby pub restaurant which was fully booked and came to The Kilton which was empty apart from one table which raised alarm bells but we were hungry and having been here before, we thought it’s ok.

Considering the pub was nearly empty, it took sometime for the lady to acknowledge us seat us. Ordered drinks which took time to arrive but they came. We then ordered food including 2 starters; the spicy scotch eggs… where do I start? The scotch egg was served already cut in half and just by looking at it, it had been cooked for about 2 weeks. The yolk was like dust and the white was that over cooked, it had layers. Eating it was like it was coated in plastic and the entire thing was like warm. This had obviously been pre cooked but then microwaved as what should have been a crunchy exterior was a soft breaded mess.

The lady the cleared the starters and we waited an eternity for the mains however the waitress returned asking us what our mains were. She explained that the tickets had gone missing and advised that they hadn’t even started the mains. We were sure this was a sign so we upped and left going to a local restaurant however, just caused the whole experience to be stressful.

A shame really! I know this place used to be great but we definitely won’t be returning but I do hope management are reading the most recent reviews and take some action before it...

Called in on Wednesday 18th may 2022 at 12.15pm there was only my husband and I along with 3 young children and their parents in the eating area, so in other words it was empty. We waited over 30 minutes for a mixed grill and a steak it finally arrived the steak wasn't cooked how I requested medium to well done, it came rare the tomatoes on the vine were over cooked and was mush. The young family just over the way still hadn't been served even though they were in there before us, eventually food was brought out for the young family just serving the parents and the children had to sit looking on at their parents eating. I did hear the mum say she wasn't happy because it was a family meal and they was all wanting to eat together. When we paid for our meal which was just over £50 we told the young man how disgusted and disappointed of how we had to wait when the place was empty. He apologised and said he would knock some money off the bill off which he didn't then we left and will never go there again. My husband sent an email to head office and they didn't have the decency to reply so I would not recommend. Oh and there excuse was the chef was training an apprentice he's making a few mistakes. I think more like the chef needs some training because the food was luck warm and the mixed grill the so called chicken breast looked like a piece of leather for a shoe a disappointment...

We have been here many times and it has always been a real favourite with our family, especially for their amazing Sunday dinners. 10 of us went yesterday for a birthday treat & we were SO disappointed. The place was empty but service was terrible & the food was not good. They didn't have many things, including pigs in blankets & cauliflower cheese, which were standard for their Sunday dinner, to name just 2 items. The portions were poor & the roast beef was equal portions of fat & tough meat. There were 2 small, thin pieces of carrot & parsnip, 2 tiny long stem broccoli pieces & 3 small roasted new potatoes & that was the Adult portion of veg on each plate. Previous the chef had done a brilliant job of fitting all the amazing food onto 1 plate. We cleared the plates away ourselves during the 25 minute wait for our deserts to arrive & there was only a small portion of ice cream available as it had melted. The young lady that served us was Lovely, but she apologised so many times we all felt sorry for her. We will now be looking for another restaurant for our family favourite, as we will definitely not be returning. We have found out that it has changed hands & things have clearly taken a nosedive. Only saving grace is that they did a lovely desert board with Happy Birthday piped on for our Granddaughter, which made her happy.......which is what the whole...