The Maypole Inn — Restaurant in England

can’t believe as an adult I am actually writing this review to see I cannot believe the insulting way I was treated in this establishment tonight ! We booked and went along as a family of 8 , sons and their partners and the kids (my grandchildren) As soon as we got in there it really was cold and I sat in my coat but the waitress straight away got the owner who kindly put on an electric heater behind us which helped at first but sadly because it got busier it was moved and switched off and it soon got that I had to put my coat back on which isn’t ideal ! All our food came out and it looked promising the quality of the food to be fair looked great , my seven year old grandson ordered the adult cod and chips and ate it all he was pleased , however I was sat waiting for ten minutes and my food did not come out , I was just about to go up and ask where it was but the waitress beat me to it and apologised and said the kitchen had not received the order abd it wouldn’t be long which it wasn’t only another ten minutes but by that time the majority of our party was nearly finished but we just got on with it . To be fair my mussels were lovely and plenty of them !

What happened next can only in my opinion be described as over the top and almost intimidating bullying behaviour ! I had asked for the two pints to come off the bill which they did not , we had only ordered 3,separate scoops of ice cream but was charged for 3x3 scoops , and I just said to the gentleman at the bar could he help and go through with the bill with me as I was trying to point to the bill and explain where I felt the errors were, I was nit aggressive or rude in anyway (I’ve done that job for many years and know how hard work it is and know how customers can sometimes be) but straight away the guy had a go in his second sentence to me told me not to talk to him in that way and but to raise my voice or point at him , he was very rude and I will say I found him very intimidating I really did ! I tried to say I was not being that way but he was not having it , I apologised and said I’m sorry if I’ve come across that way and three times said sorry asked if we could move on and start again to which he says yes , however when I’m explaining the bill again he just said I’m the bar manager my dad owns the pub I can’t sort it I’ll get your waitress over and she will go through it with you , at this point there’s three lads sat next to where I’m stood and when the bar manager has gone over to speak to the waitress I asked him please tell me was I rude and did you see me pointing and he said not at all I thought your were explaining nicely and no you also never pointed , so I was very confused at this point ! Bar manager comes back and then says the waitress does not want to talk to you as you’ve been awful to her all night and finds you rude so she’s not coming over ! I felt sick I really did I do not know why she would say anything like that , so I was almost in tears because he was at this point loving the power trip of trying to intimidate me but the saving grace was when his dad came over and took me to the side of the bar The dad also told me that the waitress that served us and whom we’d apparently really upset with the behaviour was actually bar managers fiancée and I do think that’s why he went so hard at myself I feel he needs to separate personal from work and be professional and get some training in customer services or go and work away from the front of house !

Sorry to you the owner for this but your bar manager son and your front of house team are ruining it for your customers, yourself and your kitchen team who did provide us with nice food I have had to cut this review short because too many words but the full review is also on Tripadvisor and guru sorry if this one is a bit all over but hopefully if you read this you won’t get caught out like we all did but never again will we or anyone we know set foot in here again ! I will also post on social media , hopefully will spur the bar manager onto thinking if his he speaks to...

My family and I have been loyal patrons of the Maypole for years, but since it changed ownership, I can confidently say that we won't be returning. I rarely leave negative feedback, but after our recent experience, I feel compelled to warn others.

A family member of mine ordered a dish that, when it finally arrived, looked like a frozen meal deal. It was tiny and nowhere near the standard we're used to from this place. Naturally, she mentioned that it didn’t look right. Instead of fixing the issue, what happened next was straight out of a bad sitcom.

The new owner, Vas (or however you spell it), decided to take this poor woman—mind you, a lady in her fifties—into a side room, away from everyone else. There, he proceeded to tell her that her opinion was basically wrong because -his- wife "likes it," so she should like it too. He continued to berate her in private, insisting that she's a trouble maker and barred her from the Maypole. Oh, and to add to the absurdity, he brought the plate of food in with him and performed some kind of amateur theatrics, tearing apart the food and eating it in front of her, declaring, "See? It's fine. There's nothing wrong with it." Honestly, it was unhinged behavior.

But it didn’t stop there. When she returned to the bar, Vas wasn’t done. He continued to interrogate her, even dragging her husband into it by asking, "Is she like this because you’ve fallen out?" Excuse me? Since when is it acceptable for an owner to dive into someone’s personal life because they didn't like the standard of food? The whole interaction was disturbing, violating, and completely unprofessional. You do not humiliate a paying customer, let alone drag them into a private room to do it.

To top it all off, the prices have gone up while the portion sizes and quality have nosedived. At this rate, they’re going to lose every last customer. So, Vas, if you're reading this, here's a bit of unsolicited feedback for you: Learn how to handle customer criticism, or brace yourself for more reviews like mine. And if you’re thinking about barring me—by all means, go ahead. You’d be doing...

Recent change of ownership: oh dear, what has happened?

We’ve regularly come for lunch at the Maypole 2-3 times every month over the last 5+ years and have always enjoyed the food and efficient service. However, today was so disappointing. We were a table of 6 and had ordered by 1 pm but were not served our meals until 1:50 pm. The pub wasn’t even busy which is very unusual for a Saturday. The steak in the baguettes was cold, as were the lamb chops, fatty with congealed gravy. Chips were pale and undercooked. Service was slow with noticeably fewer people working there (new staff). There was confusion over what we had ordered with plates having to be taken back to the kitchen.

When it came to paying, the card machine now asks if you want to add a 10%, 15% or 25% tip. Cheeky.

Maybe this is teething troubles but today was such a letdown. The lower dining room was empty – it’s usually full. Perhaps people have already voted...