The Oak Inn — Restaurant in England

We normally love this pub. We come on holiday twice a year and always visit this pub; normally a must. Husband and wife landlord and lady are friendly and food is always so fresh. This time we visited today, unfortunately it was horrendous, I never leave reviews but feel compelled to on this occasion. Five of us visited today, four adults and a child. It took forever to be served our drinks. When our food eventually arrived the children's meal was wrong. It also took well into half the meal to bring a side of chips.

The steak frites was so thin I could have used it as a mirror; it was overcooked and almost broiled, plonked on some frozen McCain's fries. These had unfortunately gone soggy due to the blood and fat from the steak. I didn't eat two mouthfuls when I informed the staff and was told the cost would be removed when paying, however, when checking the bill I was still charged.

I never leave reviews to complain but this place has gone massively down hill. After this visit we will never return, hope others see this and choose a nicer pub, so many around the area.

When I discovered I had still been charged for the meal, I phoned and was informed manager would contact me back, this was never done. It would seem they don't care about this experience.

In response to the owner: we arrived at 14:20, 10 minutes early not late! In this, might want to get your facts correct.

Secondly everyone in our party ordered individually not one person, except for a child.

We did order correctly and asked for he amendment to the sausage and mash to sausage and chips, the waitress, although very polite, is the person who got the order wrong!

We also did not order salad, we asked for a portion of chips at the time of ordering (not after), and when we chased with the server due to being half way into the meal, we asked where the side of chips were, to which the server seemed to muddle it into a salad and chips order.

We then pointed this out that we had said 'side of chips' not 'salad and chips' as we were chasing the chips asked for at the original point of ordering, before you even having chance to make the salad.

The steak was overcooked, I would have loved it pink! We left at 15:30. When I got home and realised the price of the steak had not been deducted I called straight back and was told we receive a call straight back. Currently it is 19:00 with no telephone response.

You did offer the gesture of goodwill (after only eating one bite of the meal, however then proceeded to charge). 20% is an offer you have on Wednesdays for all patrons, not just our party or myself as a sole individual).

In turn, before you write a response (in your words factual) you may want to ensure your response is true. Owners like this just make things up, literally not one aspect of this response is true and factual.

If you cannot write a true response, please refrain from doing so.

Update: called back at 19:47, landlord not available; despite having time to...

Awful, would not recommend this to anyone wanting a Sunday lunch. On entering the pub it looked like a nice old fashioned pub and seemed friendly. The issue was with the food. We ordered 2 roat dinners with mixed meat and it came out cold and the Yorkshire pudding was burnt. The portion was also poor with only 2 small vegtable portions, 3 very small slices of meat and 4 small potatoes. 1 of the meals was requested with no veg as they didn't have peas, this wasn't an issue but no extra potatoes or meat were added to make up. The table next to us also had Sunday lunch and it was steaming where it was so hot!

Being hungry, we just decided to eat the food. When the waitress asked if all was OK, I replied that the food was cold and Yorkshire burnt. Her reply was an apology, plus offer of a free pudding. We accepted the offer and requested 2 Sticky Toffee puddings one with custard and one with ice cream. A few minutes later she returned and informed us that we now had to pay for one of the puddings! When I said no, she then asked if we still wanted one to share. Not sure if they planned to cut the free one in half and add a scoop of ice cream in one plate and custard in the other! What an...

A little while since we stopped here for an impromptu Sunday lunch, but better late than never!

We originally arrived at the Oak Inn in the New forest, to our embarrassment, but soon walked through the door to warm welcomes all around. Take note that there are two Oak Inn's in relative close proximity!

We were a family of 5, but found that a late booking was very possible! The owner (I think) was mega friendly and made us feel right at home. The servings were very plentiful, and we were well and truly stuffed when we were all done and dusted.

The place is relatively rough and ready, but really easy going and comfortable. All the staff were attentive and helpful and couldn't go far enough to make sure we were happy. It won't win Michelin stars, but for the price is right on the money.

On a personal note, I was VERY pleased (and astonished) that the pub was serving Laines beer, although sadly at the time was serving Mangolicious. It's on a rotation, so will definitely plan in a return visit when Source...