The Penruddocke Arms — Restaurant in England

Pre booked and paid for Christmas Day dinner for my sister and son. At £40 a head was a really good deal. Appeared to be an absence of staff on arrival. One lady and get child serving food and a chef on the hot plate. After being seated in the restaurant we waited over 20 minutes for service so went to the bar to look for someone. A really nice lady came out from the kitchen and explained they had sickness so there was only the two of them. We had ordered the vegetarian option which came undercooked and cold. Vegetables were literally the dregs of the hot plate. We didn’t stay for dessert. We were told we did not have to pay for one of the drinks as goodwill for the service (the two glasses of Prosecco were flat anyway).. |The restaurant was grubby we were seated next to dead flies, cobwebs and broken old Christmas decorations and the place needed a good old clean. |I requested a refund from the absentee manager today, after describing our experience, and have been told that I won’t be getting one as everyone else on the day was happy and we were clearly the problem.In the response I have been accused of being rude to the staff (which couldn’t be any further from the truth) We actually felt sorry for how they had been left on the day and told them so ,also that we were going to drive off (strange comment to make as I paid in advance!)|Don’t expect a sincere apology as you won’t get one. Unprofessional narcissistic management who won’t accept criticism and feedback,who also needs to learn some customer service skills when dealing with negative feedback. |Fortunately, I paid by credit card so will be getting my money...

Really disappointed as visited here Saturday evening staying locally after Stonehenge. Rang to make booking was told if we were dropped off, due to poor road and last day of our holiday the manager said he would drop us back at campsite 4 mins away by car. Enjoyed a game of pool and chat with staff but unfortunately the food took ages to come out as even my 9 year old questioned what was taking so long. My daughter was delighted with her pizza which was hand made, but my chicken wings were barely even warm. There was a delay for the coleslaw which wasn’t really edible. Manager more focussed on doing deliveroos and leaving a bell on the counter and leaving site. Poor chef having to serve other customer in pub and serve drinks. Did enjoy the pool table. Felt ripped off for a mainly half inedible meal. Duck nachos for my wife full of fat and could have been knocked up by anyone in a few minutes. Don’t understand why we waited so long for very basic dishes and had cold chicken wings. Then we had to walk back to the campsite though promised lift, I have a medical condition req hip surgery and my poor daughter walking along a dangerous road getting dark, so we could enjoy a drink on our last night of our holiday, so the fact they got our business was thoroughly disappointed it wasn’t followed through with promises and was ripped off. Shame as a reviews for other days seem to be great. Should have gone down the pub down the...

Was a last minute choice and was not sure when read reviews but took a chance. A year ago they were supposedly dealing with the last owners rubbish....well... it is all still there...the gardens and entrance to rooms are disgusting...a scrap yard, garden and bushes overgrown, full black sacks,duck mess and cigarette butts everywhere plus a rogue sock and lines of tea cloths which I hoped were not going to be used in the kichen! Taken to room by the owner who made no apology for the state ...but the he was in sandals and an old t shirt!!! The room was as clean as was possible with the age and disrepair of the old building.....but even old windows can be clean. More junk in a cupboard! Very noisy road and trains ..not their fault. We said we would be down for breakfast for 9am..went down and all doors were locked to enter the pub...lady having a cigarette in the garden...owner? Got in the car and drove off and had an excellent breakfast at the Sol cafe. Probably the best idea. I am sorry for the building which could be lovely but alas not without a fortune to spend...