The Percy Arms — Restaurant in England

Visited The Percy Arms on Sunday with my wife to celebrate our anniversary. When making the booking by telephone I requested one of the two nice window tables and was given a time to come but on arrival we were shown to a not very nice table tucked into a corner with a blank wall view. I mentioned to the manageress that I had specifically requested one of the two nice window tables and she was quite dismissive and gave the impression she couldn’t care less. We ordered two Sunday roast lunches and the wait was a lengthy 45 minutes which for a “not very busy” pub restaurant was excessive. The mashed and roast potatoes and gravy boat were the highlights of the meal but one of the Yorkshire puddings was burnt and overcooked. The small portion of meats seemed to be pre-cooked machine sliced and reheated rather than the freshly carved Sunday roast joints we were expecting. The beef was too tough to eat but our dog enjoyed it when we got home. The dish of veg was undercooked and inedible and we were waiting for a member of staff to ask if our meals were OK but nobody came to the table to enquire. When eventually the manageress came to remove the plates, she asked “was everything OK” when it was so obvious everything was not OK given the full plate of uneaten vegetables. I told her the veg was undercooked and raw and totally inedible. Her reply was “no one else has complained” which was arrogant and rude and to add insult to injury still charged the full amount for the meals. Will we be going again? ...

Firstly I would like to say, I like this pub, been many times for food, and never been disappointed, we haven’t been in a while so on Sunday, called and got booked in, no issue arrived and got seated, I of course wanted a roast Sunday lunch, so ordered it and my wife went for the vegetarian option( pasta with beetroot and walnut) first the veg arrived and the server said be careful their really hot, and sure enough you could the veg was sizzling, good like it hot, then the beef came out, now for me the beef was from an pre thin sliced beef tray, that’s warmed up and dished out, to save you cooking a joint, it was gristly, it was tough to cut through, not nice at all, the mash was so,so, the two roast potatoes was ok, the Yorkshire pudding was definitely not home made, never mind I thought at least I had the veg, unfortunately the cauliflower cheese was tasteless, the butternut was ok, the pickled cabbage was not nice. As I paid I told the nice girl behind the bar, that it wasn’t very good and was disappointed especially with the beef and that I thought it hadn’t come from a joint, she said it had, to be honest didn’t feel like arguing the point, they did deduct the beef off the bill, but to be honest the young gentleman running it didn’t seem interested when she told him, so I thought fair enough. I won’t be back, and to be honest I am really gutted as we have for many years enjoyed the...

Had lunch here for the first time today, booked after checking the pub was dog friendly. When we arrived we were told 'we've set-up a table over here for you in the bar', I didn't feel this was a 'dog friendly' approach? We don't have an infecticous disease just a small very well behaved Shiz Tzu so unsure why we needed to secregated in such a manner? Ordered the lite lunch starters and main, took nearly 30 mins for the starters to arrive and it was very quiet for a lunchtime? Food was nice, nothing special but I have to say the 'lite' certainly applies to portion size so not great value in my opinion. We were then asked if we would like to see the dessert menu which was delivered but then nothing? Two staff were stood around drinking and laughing behind the bar but made no attempt to come over and take our order at any point? Waited and waited but gave up ordering anything else, paid at the bar and left. No one asked or seemed at all concerned about our experience? Overall not a great experience and should be seen as 'dogs allowed' rather than what we would consider to be 'dog friendly' unlikely to visit again based on our experience...