The Plume Of Feathers, Newquay — Restaurant in England

The pub is delightful with lovely decor. Great location right off the A30. The staff, particularly the male members of the waiting staff are really professional, knowledgeable and friendly on all three days we stayed. Both managers we met were also very personable and helpful. The room was very clean and very large in size, boutique in style and decor. Huge bathroom with freestanding bath and huge walk in shower . So it should have been perfect right? ||Unfortunately this is where the hotel let itself down:-||There are clearly not enough staff waiting particularly on Saturday night. |The menu is very samey and not enough choice if you have people staying for more than a couple of nights. We ended up having steak (which was very nice) two nights running because there is so little choice|Breakfast particularly today (Sunday) when most people I would guess want to be served quickly for their onward journey, was disorganised and slow, with the poor very efficient waiter all over the place, while a young girl seemed content to stand and natter to the hotel manager on reception. The manager did give us £10 refund for the long wait to be served though|Again menu great for hot choices but absolutely no continental choice apart from muesli. The tables are often not laid, which resulted in asking for cutlery. No side plates or knives provided for toast. For the standard they obviously want to offer it did fall short|We had a great stay in Cornwall and great weather so that was the bonus.||As a point: We went to the Plume's sister hotel in Newquay for afternoon tea, Lewinnick Lodge. Whilst the views are amazing, I certainly wouldn't stay there. Huge restaurant which was brash and noisy and clearly there to cater for non residents. Don't waste your money on the extra for the sea view. Afterall you're not in your room all day (normally) and there are so many amazing sea views in Cornwall you can see for free!|Lastly a tip if you want to visit St Ives. DON'T drive there. We caught a train from St Erth (11 minutes with wonderful bay views) and no hassle trying to find somewhere to park. Right in the town so easy. We went in March and it was busy busy. Goodness knows what it's like in the height...

We came here for the first time last week as it was on Cornwalls recommended pubs of the year list. We had booked a table earlier in the day for 4 people and 2 dogs. The dog area in the restaurant was fully booked but they asked if we were ok to sit in the bar, which was fine. We arrived on time and the lady seating people told us she had put us on a specific table because we had 2 small dogs but when we were taken through there were people already on the table drinking who we found out were locals and the lady seemed extremely hesitant to move them even though they were just drinking and had already been there 40 minutes. We were sat at a very large table instead which was sticky and no place to really hold the dogs as the other table had a bench seat ideal for us. She said if we weren't happy then she could ask them to move soon. She went off and another man came over to give us menus. We asked him if they could give the locals a heads up that we were going to need that table as we had booked it specifically and were told we could have it. He huffed and puffed and rolled his eyes muttering things under his breath and stormed off. He came back a few minutes later and slammed the cutlery on the table saying "you will be having dinner at THIS table." We were astounded at his attitude and find the whole Cornwall local vs tourist thing extremely bizarre, especially because they were only drinking and we were celebrating my mums retirement. We complained to the original lady and about 10 minutes after (we were just about to leave) the man came over and his demeanour had completely changed and he was speaking with such joy as he told us the locals were going to move. He was nothing but sweetness and light for the rest of the evening so he must have been told to buck up and judging by some of these other review here, I'm guessing it won't have been the first time. The rest of the evening was fine, food was very good and I would have increased my rating to 3 stars for this but the main course took 1 hour to come out after our starters. We spent over £200 and although the food and wine were worth it, the attitude and wait times mean we will not be coming again. Locals were...

5* for the staff, food, ambience, drinks, cleanliness, bedroom 💕

1* for sleep which is kind of what you pay for when you treat yourself to a night away. 😴

I haven’t left one bad review yet (you can check!) and hate to do this but we are shattered and I’m grumpy.

The service was bloody amazing. Harriet was absolutely lovely, and we commented on how she really did make our stay. Nothing was too much trouble and she was such an asset to the business and the perfect person to be at front of house. The food was really good too, both dinner and breakfast. I could see they were understaffed behind the bar as there was a big wait on drinks but everyone was working so hard to keep everyone pleased which is admirable. The staff all seemed to really care.

I was looking forward to leaving a lush 5* review because we love it here. We also stay at Lewinnick lodge lots for any special occasions and we love the rooms, food and staff which is the same for Plume of Feathers. We’ve had a tough week and we’re looking forward to getting a proper good sleep before travelling today.

The reason for the two stars is because of how we feel today having been woken up at 4:30am by what sounded like beer kegs being moved around, doors banging, people stamping around, draws opening and closing, clattering around. We hoped it would stop but it carried on and come 6:30am we just gave up and got up. Sad we couldn’t have gone back to bed but we had to get on the road.

I’m not kidding it was like they were in our bedroom. Sorry but on a Saturday morning at 4:30am when you have guests in the room attached, how is this a good idea?! I’m impressed anyone was working at that time so 10/10 for commitment.

We were in room 1.

We did explain this in the morning and paid in full. I am not your average complainy person but I’d have expected something by way of a gesture considering the disturbance.

I really genuinely hope that management read this and re-consider logistics because I don’t wish this upon any future guests!

Jo, Ben...