Mixed review based on two visits: the savoury scone I had was very nice with a delicious relish. dog friendly my waitress was very nice, friendly and helpful very prompt to take my order even on a busy day
Second visit: No positives. Just rudeness. they donât publish their last service hours so today we arrived before close but it was after last service so we couldnât be served. the last service hours on the Hestercombe website are incorrect someone not in uniform, maybe a manager, informed us not to rely on that website as the restaurant is nothing to do with Hestercombe. How would we know that? This person said there was a phone. Yes indeed. I had tried to call and to check their social media the FB âaboutâ page had no hours on at all. Their website says they close at 4.30pm but not that you have to be there by 4pm. I said we had tried to call but no one answered, to which there was a shrug like gesture and âWeâve been busyâ.
This personâs attitude was entirely unapologetic, unbothered and frankly rude. We were there to mark our three late fathers on Fathers Day and my late motherâs birthday which fell on the same day. We had tried to get the information and followed the information we did find. I found this personâs attitude very unfortunate, and I frankly wouldnât want to support somewhere that thinks that that is decent customer service. All that was needed was âweâre sorry, and weâll look to getting clear...
   Read moreCalled in for a quick coffee and slice of cake before an appointment at the beautician across the courtyard.. I had half an hour. Rather an unfriendly greeting by male member of staff, presumably as I had walked in the door and not waited behind the sign which was outside saying please wait here to be seated. As it was a rather cold day and I could see the place was not busy I had gone on in. Waited about 7 mins he or the one other member of staff didn't come to take my order. Couple next to me were just sitting with closed menus so I asked if they had ordered the gent said no, I don't know what he's doing, we told him we knew what we wanted when he had sat them down over 10 mins ago. By this time I had about 15 mins left before my appointment and realised they were going to be before me, so I cut my losses and left, so can't comment of quality of their fare but can def tell you the service...
   Read moreIt was OK.really disappointed rang booked a table no reserve for us.service was not good was sat at table but left for a long time .customers after us was served straight away.we sat and in the end after 20 minutes I got up and asked if someone could take our order.finally we got our order in .it was my husbands birthday and it was a special day .ordered the 2 scones for each of us 2 for 9.50 only one came out each .so they took it back .and done 2 each .was very disappointed .we went back to have a drink was sat down again but we sat and sat no one took our order again .so after 15 mins my daughter in law went in to order a coffee and 2 wines.it was awful service it wasn't that it was over busy..like I said disappointed as we anned this day for my...
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