Visited today 28th July '22 for a special 90th birthday meal. Food we had was fine. BUT I ordered a side salad which came with an oil and balsamic dressing. When ordering I stated quite clearly that I wanted no oil, and if it was a mixed dressing I did want it. We waited 40 mins and then queried the wait. We were told it would be 6 or 7minutes. We waited and the meals arrived. However my salad had oil on it. I told the waitress that I had ordered it without oil . She took it away and brought it back and told me there was no oil on it! I could clearly see there was, pointed it out on my finger and showed her it on the serviette. She told me it was the balsamic!!! A clear greasy stain!!! She took it away and then the owner(?) came out with the same salad and said the chef said there was no oil on it!! I pointed it out to him as well. I resent being lied to, and by being accused of saying the chef was in the wrong. It could have been solved far more simply. When I paid the bill I asked I'd I had been charged for it and I had!!! It was then taken off the bill. Such a shame as it left a bitter taste to what should have been a lovely special meal. Don't think I'll be going back, not because of the food, because of the service, and attitude. The 3 stars are for the...
Read moreWe were really disappointed with our visit to The Widdrington Inn today. We have been several times before but today the service was really poor and the manager quite rude and abrupt. We went for lunch with our parents and young daughter. Despite only ordering a selection of bar snacks (chicken, Camembert, potato skins etc) we waited for over an hour before asking where our food was. We were told it was on the way, with no apology being made for the delay. After another 10 minutes my father complained and said if we don’t get food within another 5 minutes he’s going to ask for his money back. The manager said that this was us ‘threatening’ her, which of course is ridiculous. When a customer calmly complains about poor service (without anger, shouting or rude language) this is not threatening behaviour. And saying that we will want a refund if our paid for goods are not provided is also in no way a threat. It’s a shame because when our food did finally arrive it was actually of an ok standard for the price paid. It was just the slow service and awful attitude of the manager that ruined the visit. Next time when your service is extremely poor and late I suggest you start with apologising and not accusing calm elderly pensioners of using...
Read moreWe kept looking to come here for a bite to eat & after a lovely walk around Druridge Country Park called in for Sunday lunch. We joined the waiting list & it didn't take long before our table was ready. We all chose roast dinners, 2 beef, 1 pork & 1 lamb. Accompanying the meat was a small amount of mash, swede, peas, roast x 2 & a Yorkshire pudding with a small dish (between 4) of cauliflower cheese. The roast potatoes were terrible, with absolutely no colour on them at all. The cauliflower cheese did not have any cheese sauce & was burnt in places. The meat was very tender for all of us so no complaints there. I would not choose to eat a roast here again but the pub itself is very nice. The other negative was that the waiting staff and the lady on the till were miserable, particularly the lady on the till. No eye contact, no smile or please or thank you. She tapped the end of the contactless machine to indicate she was ready for the money to be paid. Shame really as it was such a beautiful autumnal Sunday & in difficult times that we are all facing, a smile and thank you would have gone a long way. I would recommend it but perhaps not on a Sunday when you can't book a table & when it seems they struggle with demand in...
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