Crustys Newcastle — Restaurant in Gateshead

Had a bad experience from here last night. I wont be ordering from here again. We waited 1 and a half hours for food before I called them. I was told the food was on the way 20 mins later still no food.( I live 5 mins away). Rang again to be told the driver had dropped my food and they were cooking more, if this was the case they knew I was waiting so why didnt they ring me and let me know. The food then took another 15 mins to get here. The pizza we ordered was very overcooked and the parmesan was also overcooked. I ordered a mixed wrap but all it had in was some very dry chicken not a single piece of kebab meat at all. The delivery driver then didnt have any change so I ended up paying more than I should have for a shocking service. When I tried to call the shop to complain the phone was...

Thank you for the reply, though it doesn't answer why your shop excepted my order, emailed me twice and a text to say it was on the way. So you are missing the point, you didn't have 1000 customers from my area who you were letting down without notice!! Can't give them 0 stars, app doesn't allow me. I ordered my 3rd takeaway from Crusty expecting the usual service. . They didn't complain when I tipped them on the 3 occasions they delivered.. Absolute cop out!! because 1 driver couldn't read his sat nav. He also managed to...

I have ordered every week for years from this place and is steadily gone downhill. This week we waited two hours then rang up to find out why it was so long. “We’ve had a problem it wil be another 20 minutes” in other words they have forgotten. Well I won’t be ordering again. Their reply? “That’s fine” disgraceful. I rang back to ask why they were so flippant about this as I have been a great customer. I said this is not what I expected. The call taker said “ I’m not bothered to be honest”...