Greggs — Restaurant in Gravesham

Cold food I can sometimes excuse (although for this Greggs it has become the norm) but rudeness from staff I won't put up with so you've lost a customer. It's been a few times now, different people each time. The most recent was the girl behind the counter called the next person up, which was me, and she said 'no not you, you' to a man behind me. Strangest thing that she would call someone behind me forward, but if there was a legitimate reason why she did then just a simple 'excuse me / sorry'. Language is important!

Customer Service is the most basic skill of any customer based job. They clearly don't...

Asked if they had any warm cheese and bacon turn overs was told yes, handed cold turn over. just going to avoid tax dodging Gregg's for wild bean cafe at least their baked goods are warm/hot 🤷 heck even coop food stores can produce nice hot backed goods 🤷 all this to save a few pence on tax so disappointing. I all ready knew that you can only get hot food from Gregg's if it's fresh out that's why I asked if it was warm could have got something that's better...

Worst customer service! So rude! No thanks, no please, no eye contact - no basic customer service. I’m writing this after at least 5 visits now and experiencing the same thing. To top it off food always cold nowadays.

Prices have gone up too and now no longer feels worth the money (especially when you’re faced with the rudest people) so I will no longer be...