Groes Inn Hotel and Restaurant Conwy — Restaurant in Great Britain

We arrived late in the afternoon, having been cycling all day, so were pretty tired. When trying to check in there were two young members of staff who weren’t interested in seeing to us, completely ignored us, and instead were just joking around with each other. It was very off-putting and gave a very poor first impression. The one saving grace was the Manageress, who had been seconded from another property in the group. She was helpful and friendly, but had to explain that everything was new to her because it wasn’t her usual place of work. We had been told that the property had recently been refurbished, and the public areas looked very nice. Unfortunately that didn’t extend to the bedrooms, which need the same refurb. We had booked a dinner, bed and breakfast deal, but the allowance for the dinner component is limited to a low price, so we ended up paying more because our food option exceeded the allowance, even though we were not extravagant with our choices. And, although the dinner was advertised as being capped at £30 per head, we were charged for anything above £25 each. I ordered a glass of wine to have with my main course, but by the time the food was delivered, over an hour after ordering it, the wine had all gone, so I suggested that they could offer me another glass as a goodwill gesture, for keeping us waiting so long. The rather flimsy excuse for the long wait was that “it’s so hot today.” There was no apology. When I checked out in the morning the extra glass of wine was on the bill, which was already too high because I had been overcharged for the food. I said nothing and paid it. Maybe the Manager would have knocked it off the bill if I had complained, but I didn’t ask. So, the service was disappointing, but the dinner was good, as was the breakfast. Our room was quiet and had a nice view to the rear, away from...

Let down maintenance wise.||JW Lees, you need to actually put in place a maintenance system that works.||Our bathroom, room 8 was a disgrace. Where do I start? The bath had a shower curtain that had let water escape at the head of the bath and over time had rotted the wooden bath panel, soaked under the tiled floor and as it dried out cracked the tiles. It takes a long time for wood to rot so it looks like maintenance has been nonexistent for long time.I have since noted complaints about bathrooms going back to 2021.||The basin taps had a pop up waste; I say had as it was not there, It had an old plug and chain that didn’t seal as the O ring was missing from that cheap and nasty bodged repair. Washing was a speed event before the basin emptied. Also there was clear glass in the window in front of the basin, yes it was a lovely view (out that is) but modesty glass in the bottom pane should surely have been fitted?||The toilet roll holder was hanging off the wall pointing down as if water divining the wet floor and totally useless. Also what finally showed whoever was “maintenance” didn’t understand or didn’t care was the waste pipe from the basin being unsupported with a flex connection lower than the outlet.||The room was ok, although a little tired, the view was its saving grace. ||So JW Lees you get 1 star.||The inn is a different story 4star I can’t fault the place, the food or the staff. Everyone was pleasant, accommodating and hardworking, If only JW Lees put the same effort as the staff into this place it would excel.||Do I expect you to respond to my review, yes, do I expect a different response than the two finger V. ||“Thank you for leaving us a review about your recent visit. We apologise for your recent stay, your comments will be discussed with our team.”.|| No, but...

Let down maintenance wise. JW Lees, you need to actually put in place a maintenance system that works. Our bathroom, room 8 was a disgrace. Where do I start? The bath had a shower curtain that had let water escape at the head of the bath and over time had rotted the wooden bath panel, soaked under the tiled floor and as it dried out cracked the tiles. It takes a long time for wood to rot so it looks like maintenance has been nonexistent for long time.I have since noted complaints about bathrooms going back to 2021. The basin taps had a pop up waste; I say had as it was not there, It had an old plug and chain that didn’t seal as the O ring was missing from that cheap and nasty bodged repair. Washing was a speed event before the basin emptied. Also there was clear glass in the window in front of the basin, yes it was a lovely view (out that is) but modesty glass in the bottom pane should surely have been fitted? The toilet roll holder was hanging off the wall pointing down as if water divining the wet floor and totally useless. Also what finally showed whoever was “maintenance” didn’t understand or didn’t care was the waste pipe from the basin being unsupported with a flex connection lower than the outlet. The room was ok, although a little tired, the view was its saving grace. So JW Lees you get 1 star. The inn is a different story 4star I can’t fault the place, the food or the staff. Everyone was pleasant, accommodating and hardworking, If only JW Lees put the same effort as the staff into this place it would excel. Do I expect you to respond to my review, yes, do I expect a different response than the two finger V. “Thank you for leaving us a review about your recent visit. We apologise for your recent stay, your comments will be discussed with our team.”. No, but...