Kings Head Inn — Restaurant in Great Britain

This place claims to be 4 star rated - I will be questioning that as I assume the 4 stars covers service as well as facilities. The service at the Kings Head was 2 stars at best! Arrived on Friday after 3 p.m. - checked in, shown to our room which was not ready! Asked to leave our bags and go down to the pub and wait! We did this, had a drink and waited half an hour until the cleaner waved at us from the other end of the bar to indicate that our room was ready. Clearly couldn't be bothered to come and appologise for keeping us waiting and tell us our room was ready! We booked a table in the pub for dinner, our starter (both had mussels) were lovely, hubby had the lamb main - nice, I had the half roasted duck, new potatoes and veg .... no sauce or gravy and the duck was overcooked and dry so couldn't eat it all - there is only so much dry meat that you can eat! Gentleman on the table next to us complained that the duck was dry and not nice too. When I complained, the waitress agreed to take my meal off the bill - fair enough! Went to bed - slept badly as the mattress was probably the hardest mattress i have ever slept on!!!! Breakfast on Saturday was good, no complaints there. Had a lovely day out and about on the Gower. Dinner on Saturday, table booked for 7.30 ... arrived, ordered starters and mains (at the bar, on our tab). Starters arrived - hubby had salmon, I'd ordered mussels again but pate arrived! This was quickly changed for my mussels. We were then left for well over an hour and on asking for our mains, the waiter came back and said that they had lost our order and could we tell him what we'd like!!!!! We re-orderd and waited again. When our our food eventually came out, it seemed fine except hubby had asked for new potatoes and got a massive pile of chips.... couldn't be bothered to argue! I asked that the wine be taken off our bill which was agreed. Another night trying to sleep on worlds hardest mattress! Breakfast next morning ok, but no bowls for fruit, we had to ask for our order to be taken (two couples came in after us and had their order taken straight away), food came, was ok (couple who came in after us, had their order taken before us then had to ask for their food ..... their order had been 'lost' and could they re-order)...... When checking out we couldn't have a printed receipt because the machine was 'playing up' and could be go into the pub to get it sorted! The lady sorting our bill (in the pub) said that they were experiencing trouble with the kitchen staff and apologised and took Saturdays food off our bill - again, fair enough. We won't be...

DAYLIGHT ROBBERY.

Come here if you're happy to pay £16 for a plain, visibly burnt chicken burger and one of those ridiculous, tiny, starter sized metal baskets of chips, served on a grotty wooden board with no accompaniments, no side salad, no coleslaw. NOTHING. £16 pounds!

We ordered the crispy chicken burger and a portion of fish and chips. From reading the menu the chicken burger seemed to come with NOTHING, so we added a portion of coleslaw on the side for £2. That's £18 for chicken burger with some chips and coleslaw. For that money you'd expect a gourmet thick 'n' crispy juicy chicken burger, topped with streaky bacon, gerkins, grilled cheese with some fabulous burger sauce, side salad, coleslaw etc wouldn't you? Dream on...

When the burger arrived, it was a clearly burnt, very skinny, unappealing piece of coated meat served in a very dry bun. The meat was black around the edges and bitter to taste due to the overcooked crumb coating. Apparently it was supposed to come with a mustard mayo but we didn't even get that. Underneath the burger I found some lettuce and two slices of tomato, but nothing on top other than the lid of the cheapest bun in the world. The bread disintegrated the moment it was picked up, failing to do its only job of holding this rubbish together so I could get through it and move on with my life.

And the coleslaw? Bright yellow, mostly onion watery milk, served in an empty gu pot. A strange colour of coleslaw I've never seen before and a taste to match.

After I had crunched through this burnt nightmare, some fellow diners who were holidaying in the area approached me and asked me what I thought of it because they had had the same meal the night before and couldn't believe it came with nothing for that price. They told me that theirs was also burnt, so clearly there is an issue in the kitchen that needs to be addressed.

But what about the fish I hear you cry? It was...OK... very greasy, small fish portion, nothing to write home about and certainly not worth the over £15 price tag.

With these prices I can't believe the low quality of food being served in this pub. As a local and not a trapped tourist I would never...

We have visited The King's Head pub twice in the last 6 months and had very poor service on both occassions.

On the first occassion for Sunday lunch:

• Table was still unclean from previous diners and was never cleaned for us • We were given a Sunday bar menu which contained certain menu items, yet other tables were receiving food not on any menu. I asked a waitress and she confirmed that was the only bar menu. Yet other tables were ordering from another menu with no issues! • We waited over 20 minutes for our main dishes to be cleared from our table. In the end we went to the bar and ordered desserts so they would clear them. Not one waiting staff was in the vicinity for all that time. • After ordering desserts a waitress came to our table and took away glasses. We asked for a pizza box in the hope she would clear the dishes, but she came back with a box and still left without clearing! • Our dessert came with soup spoons! • Waitress forgot to bring any spoon for Sunday lunch vegetables. • The pub won’t allow a tab, so I had to pay £53 and predict we were going to want desserts afterwards so I didn’t have to go up again.

On the second occassion, when we dropped in for lunch:

• Waited over 5 minutes at the bar (along with 4 other people) without any sign of staff • The waitess specifically asked (and even wrote down) that our starters and mains would be delivered together. Ordered 2 starters, pizza and chips. Ended up that staff treated it as finishing started before mains. Meant my partner who wanted 2 starters and chips had chips separately. • Refused to accept a £20 gift voucher (which was out of date) but was only received because of complaint after first visit. We were specifically told to give it some time to improve service, but had not realised until we got to the pub that there was an expiry of less than 6 months on the voucher - so how could we give it enough time to improve?

We will not be retuning. There are far better pubs on Gower. Customer service is shocking. This pub has gone downhill massively over last few years (probably new owners who just accept poor service as pub will always be...