McDonald's — Restaurant in Great Britain

OMG! I'm sure that even McDonalds didn;t used to be this bad! Service took far too long (considering they were not busy). There was no ketchup or napkins in the dispensers (when I asked about this I was informed that they had run out of ketchup - obviously, I appreciate the logistical probllems of maintaing adequate supplies WHILE BEING LOCATED ON ONE OF THE COUNTRY'S ARTERIAL MOTORWAYS but, nevertheless, this takes the P. My drink was served with no ice and the Big Mac looked like it had been thrown together from the other side of the "kitchen". A member of staff, sho was, half-heartedly, cleaning up the dining area asked me if everything was OK said, when I said "There's no ice in my luke-warm cola", "Oh ... sorry aout that". No offer to address the issue or anthing like that. What a joke! The only reason this isn't a one-start review is that the guy who actually BROUGHT the food to my table was very polite and helpful. I will write a separate review of Watford Gap Service Station as that was...

Order point was broken and said on the screen that I should make a member of staff aware. It would allow you to build up your order and right at the end it would say that the card machine is offline. I went the counter to place my order and inform the member of staff that the order point was malfunctioning and he responded "Yeah, it's been like it all day". So basically no one had acted on being informed there is an issue. I sat eating my food and witnessed at least 10 people go through the same process, all encountering the same issue and the majority of people made staff members aware. Still nothing was done. On top of this the place didn't look clean and the bins were full to the point the bin lids were stuck open. Serious lack of care for both the restaurant and customers experience. Really made me wonder what the food preparation conditions were like. Put me...

There is no realistic prospect that anyone chooses to visit a Macdonald's at a motorway service stop on the basis of a Google review. If you are in the happy position of approaching whichever anonymous services this identikit eatery was in, and you happen to be hungry and bored, you could consider stopping. It probably won't be one of the key memories that flash in front of your eyes in any future drowning-based scenario but heck, you might meet your future life partner. A bit awks for any current partner but you can't make an omelette without breaking eggs (although a famous fast food chain uses egg powder so they probably do, sort of). Yeah. Anyway. Best to check with the spouse first. With any luck, you won't be ordering immediately behind a group of 72 school kids and their teachers that are on their way back...