The Brondanw Arms Y Ring — Restaurant in Great Britain

We booked here for a meal this evening and we will never be visiting the place again.. We would also recommend everyone else staying well clear of this place. The whole place was tired looking and not very appealing. The food took an age to come out and it was not worth the wait. I had the rump steak which to be fair was ok, the peppercorn I can only describe as being a packet cheese sauce with peppercorns stuck in it. The whole family smelt it and it stunk of cheese so it wasn't just my smell. The chips were clearly straight out of the freezer and not great. If you wanted to season your food you had to use the tiny little packets of salt provided on the table, we only had two on our table and had to go searching the other tables for some more. Fair enough this is probably because of covid but at least make sure there is enough on each table, no need to ration them. The rest of the family had a terrible meal also and i let the manager know how disappointed we were. The manager at that point told me it was a matter of opinion and that I was the first person ever to complain. (Hard to believe with some of the bad reviews on here). The manager was so rude and just plain aggressive towards me and said “what do you want then while looking down at the till”. I replied with “the bill has already been paid in full”, at this point Jackie the general manager said ok and said she would like me to get out of her pub. I have never been spoken to in this way before, especially as a paying customer. Please stay away from this pub unless they have a change of chef or at least hire a chef instead of a microwave. They also most definitely need a new manager otherwise they wont be staying open for much longer with her terrible behaviour.

Edit: In reply to the managers comments, I would also say that she is a deluded liar. The quality of our food was brought to the attention of the very good young waitress before the bill was paid and I then spoke to the manager at the table before the bill was paid. The manager was extremely rude at the table and despite the poor food and terrible attitude of the manager we paid the bill with no qualms. We merely brought to her attention the poor quality of the food we ate, a microwave meal from Tesco's would have been better. I went to the bar before leaving and asked to speak to the manager again and spoke to her calmly and in no way aggressive. I stated that i didn’t appreciate being spoken to the way she did and that her attitude was terrible. She clearly could not take any constructive criticism and straight away saw us as liars and out to get her shall we say. As you say people are entitled to have an opinion and any good pub/bar, restaurant/take away would normally welcome feedback whether it be negative or positive. The pub is indeed in a lovely location but I'm afraid will never full-fill its potential with you...

Really warm and cosy atmosphere, however I ordered lasagne and when it arrived it was literally a dish full of mince beef with one sheet of pasta as a lid and then sprinkled with grated cheese - no pasta layers, no white sauce. The chips had a funny taste which came from the oil they were cooked in... beef dripping maybe? Although this wasn’t stated on the menu.

The waitress consulted the kitchen to see if I could get another portion but the chef came back and said that I was made like that in one big tray. A full refund was offered promptly. This is the first time I’ve ever sent food back anywhere I’ve eaten

Pictures of lasagne posted in “from the menu” section

UPDATE This was correct, you can see quite clearly from the pictures I posted of the lasagne, that there is NO white sauce or layers of pasta whatsoever!!!! Maybe you should consult your waitress/chef who served me and explained how...

Terrible experience. Firstly, we ordered four bowls of chips, which came with a dish full of out of date sauces by one year. Next, our dog had bit one of our family members so we asked for some vodka to put on the cut. BUT, the manager, chef, hillbilly person wouldn’t let us have a tiny bit of vodka if we didn’t pay for it first and then also saying that the sauces isn’t his problem and he doesn’t care. Finally, as we were leaving he was outside making a mess complaining about family members number plates and arguing with family members too. DO NOT RECOMMEND AND NOT...