We used the Drovers as a stop on the West Highland Way. Our room was £150 per night, as very regular travellers for this price we expected a high quality service.
On arrival, we assumed this was a regular walkers hotel, so asked if there was a drying room. There isn’t, for information.
There is a lot of taxidermy which is to some people’s taste in the entrance.
Our room was located in the out buildings across the A82 - which we were happy with, further away from the road would make for a better night’s sleep.
On arrival in the room it was very very small, the bed a double with a very old spring mattress on it, but quilt and pillows were fine.
The TV was not tuned in and we could not get it to work, there is no heating or window in the bathroom. This means it’s always wet and cold - as the flooring is tiled. The shower works best if you flush the toilet, otherwise it doesn’t heat up enough.
Due to no drying area and no gas heating in the room, we switched on the electric heater and fan to dry off our clothes. Appreciate not everyone has this issue. This took us overnight to dry our things.
The room was very dusty and with both heating and fan on threw up a lot of dust around the place.
We cross the road back to the pub for dinner where we were seated. The table was so sticky from not being cleaned we had to sit back from it until our food arrived.
But the pub was cold, we asked for the fire to be lit that we were sat by in this haunted pub, thinking it would also add to the atmosphere. It wasn’t a warm evening! After 4 attempts from staff and no firelighters on site - they gave up.
Sitting back from the table meant we saw the dirt and filth on the chairs and floor. Just because you have taxidermy around does not mean you can’t clean. Really quite gross.
Other paying customers were told they could not order as another group had arrived next door - you could see they were hikers in need of a meal, but why not just provide good customer service and take the order - let customers know it will be 40 mins?
Breakfast was good and packed lunches were also good if you’re looking to order.
Overall - I’d like a clean room, clean pub and pay around £60 per night in 2025 for the quality of service and...
Read moreWhat an experience! We had the best time here! The staff was wonderful. Although it’s obvious that they were all horse thieves, pirates and highway men in an earlier life, they were so friendly and helpful, they made us feel very welcome as we arrived, cold, tired and wet to the skin after 14 miles on the West Highland Way.||The food was great (I’m still dreaming about that delicious steak and Guiness pie). The atmosphere made you feel like you’d stepped back in time-- lamp light and muskets and stuffed puffins and a bear in a Drovers t-shirt and kilt. OK, maybe not TOTALLY historically accurate, but history mixed with wit and a sense of fun. They tell me this inn is haunted. It must be by friendly, fun-loving spirits. ||If you’re looking for a pristine, no character, cookie cutter, chain hotel experience, you might not enjoy this place. If you’re up for a little adventure, this place is awesome!||On our first night there was live music at the bar. We enjoyed the singer/ guitar & harmonica player very much, but it all kicked up a notch when he got the whole room to join in on the singing. Everyone was clapping, stomping and pounding the table, while belting out a rousing rendition of “The Bonnie Banks of Loch Lomond”. I can’t remember enjoying a meal more.||On our second night there, the power went out (thank you, Hurricane Amy). The staff showed that although they are retired horse thieves and pirates, they take their current jobs in hospitality very seriously. They could not complete cooking of the evening meals, so it was a quick pivot to sandwiches for all. They handled it with professionalism and grace that made the inconvenience part of the adventure (as one staff member quipped, it was all part of the haunted experience). Breakfast, too, was pulled together with what was available and ingenuity, as they made instant coffee and tea with water heated on the wood stove, and we feasted on cold cereal and granola bars. But as the staff met the challenges with good humor and made the best effort to make it a good experience for the guests, we walked away with an abundance of good memories and an enduring fondness for the Drovers Inn (and its resident horse thieves, pirates and...
Read moreWe typically absolutely LOVE The Drovers Inn and always make it at least a 3 day stop whenever we're back home in Scotland; however, this time was different.
When ordering our normal Tennent's we paid one price a couple times and then were told a different price with a different bartender; when my husband questioned this, the bartender said that it was a surcharge.....why were we not charged this "surcharge" on the first couple rounds? This bartender ultimately honoured the original lower price that we had been paying. The next day the very same thing happened and we questioned again, this time we were told that it was a mistake that the "surcharge" is only on food and after a certain quota has been met, the surcharge is no longer charged.....a little sketchy business practice I would say. Then, the same thing later that day....this time the reason was that "there's a surcharge charged on the beer because it has to be delivered all the way from Glasgow"....what a scam!! We've been up as far as John o' Groats and they don't charge a surcharge to get the beer way up there, same all the way up on Skye. Absolute scam!
Later that same evening, I overheard a couple talking about the exact same thing and that when they ordered their food, the prices were completely different than what was on the menu and when they asked about it, they were told it was a surcharge that's charged after a certain time of day. Again, big red flags on a scam.
If this is the case, that there is a "surcharge", why not just make these the prices in your menus...and why doesn't all of your staff know about this "surcharge" and what it's for?
Needless to say, we were so disappointed in this as this has always been a must-stay place for us.
Still, very friendly, helpful staff and we love live music on the weekends, we just hope that this gets changed as it just really makes your staff and The Drovers...
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