The Tickled Trout — Restaurant in Great Britain

Food was great as was service first few visits, My sister decided it was the perfect place for her daughters graduation then it all went downhill from there, she spoke to someone over the phone said to come in speak with a manager who was much less than accommodating more avoided her like the plague she had a meal with her husband whilst there and the manager said he would come over and speak with her but never did, she obv complained and said never mind will take my business elsewhere as they clearly weren’t that interested and another manager contacted her and offered free drinks for the guests to put things right, she got the menus and everyone’s order who would be attending and made arrangements to go up and pay the deposit and give them the orders, she arrives to her appointment to be told the manager she was dealing with is no longer there he was sacked a couple of days beforehand, no one contacted her so another wasted journey and more money out of pocket having ordered drinks while they waited she was assured the new manager starting on sun would be made aware and she would be contacted, thurs rolls around and she calls them because still no new manager has contacted her she’s been trying to have this booked and paid for all in all 7 weeks ! Today the new manager calls and is obv apologetic but it’s too little too late a mean 7 weeks of the run around and she’s trying to give you money not the other way round. It hasn’t filled her with Confidence to say the least naturally how is she supposed to trust you on the day, it’s been an absolute headache from start to Finnish and in my opinion not very professional, myself and my sister are now in talks with another venue it really shouldn’t be...

Met my sister here last night, we both decided to have the 2 course festive menu. Both ordered turkey, all I can say it was extremely disappointing. The vegetables were cold as was the Yorkshire pudding. Decent portion of turkey and the pigs in blankets were only warmish. Waitress coukdnt have been nicer and the manager offered free dessert. We took one between us the salted caramel profiteroles. They were also mediocre, you expect pouring chocolate over this dish but it was set chocolate over each profiterole and the chocolate tasted cheap. So because we took only one pudding the manager said he would also give us our coffees complimentary - fine. Then the bill came . . . £64 quid !! We had also had a soda water and lime a non alcoholic beer and a coke. It was a.complete ripoff £64 quid I nearly fell out my seat. Thus is the second time, and last time I'll be at the tickled Trout. The food standard has dropped dramatically but the prices for what you get are astronomical. Also the 2nd time I've been in here and it cold, it's not nice to feel cold whilst eating dinner. So wait staff are lovely but they really need to look at the cooks, won't call them chefs as I would hope a chef would know how to at least serve...

My mum and I had the misfortune to have booked a table here for Mothers Day. Our table was booked for 2pm and on arrival we were met with people standing about everywhere, nobody came to check us in and we had to find a member of staff to help us . We were shown to our table and order taken. We were still waiting for our first course ONE HOUR AND TEN MINUTES later.On asking about our order we were informed that there were a lot of large tables of guests but our food would be here shortly. We also decided to order our desserts when our main course arrived as we couldn't wait another hour for our dessert! We ordered hit drink and mini pudding and when it arrived it was only the hot drinks no dessert . The dessert arrived as we finished our hot drink and it was a disgrace. It was supposed to be bramley apple pie - it looked like it had been just tossed onto plate with little or no pastry! ! This meal was so disappointing as this was my Mums first meal out after having had heart surgery and to take 2 HOURS for a very poor meal to be served is terrible. I would never recommend anyone to eat here and I...