The Queens Head Public House — Restaurant in Harlow

Updated review due to more misinformation.

Once again my son has special needs. I knew he wanted some cake and we kindly went and moved him from your party. If you was that upset, at no point did you came to me and told me that my 5 year old autistic boy was upsetting you. So sorry you felt that way… Second, my son spent most of his time in the playground. Third, we were loyal customers and if the manager even knew who the parents were at no point did she came and told us about the situation. Fourth, yes he did wanted the balloon and the managers atitude was awful. It’s a pub you should expect things like this to happen. I suggest next time you maybe rent a private area inside of a pub to avoid any children invading your private party.

Do you seriously want me to go on? I really hope you are never in that situation case trust me it was not a nice one.

I guess the pub don’t need their loyal customers anymore.

So disappointed. We are regulars, we also have an autistic boy that often comes with us. It’s the 2nd time we have had a situation that has put us off going back. The pub landlords were having a birthday party for a little girl that I guess the parents were part of their friends group. Our boy having special needs wanted a ballon, they quickly shut the gate of the area they were in with the biggest atitude on earth. It doesn’t matter having special needs or not. A kid was being a kid. If I was having a birthday party and a kid would come in asking for a ballon I would give that kid ten ballon’s if he wanted. The attitude stinks . NOT...

This is in response to the below two reviews a couple made. I wanted to comment on this to add some context to what actually happened. Throughout the entirety of my daughter’s birthday party, their son came into our sectioned off area, at least more than six times. Within these occasions, he came and looked like he was going to take food, was standing in the middle of us trying to take photos, and the last time was actually him trying to take cake, nothing to do with a balloon. Of which each time the manager spoke to him gently asking ‘(his name) where’s daddy’ ‘(his name) should we go and find daddy’. Finally when they could see it had upset me a little when he went to take the cake we were cutting, all the manager did was move the barrier back over to section it off again. I would be interested to know at what point they think the managers did anything wrong here? At no point did they come to myself or my partner to apologise for the fact that their son came into our private sectioned off party numerous times, including a point that we had to keep their son away from a knife when we were cutting the cake. What actually happened was that the manager had to make sure their child was safe, instead of enjoying her time at my daughter’s birthday party. I hope this adds some factual content to the situation rather than an incorrect one...

Been meaning to go in the Queen Head Pub for years and expected a country pub but to my surprise, the front is a country pub but the garden is an large events area and child play area. Very well set up, different seating from long benches, rattan seats and normal picnic benches, all nicely presented. There is little parking on the street, one reason we have never stopped but there a car park for 20 cars at the rear. The pub had large TVs in both bars so I assume sport is shown. There was plenty of staff but wasn't happy when buying my second round, had trouble with card going through machine and as it went through, the bar staff just turned away, and walked away, no thank you or bye. Is that the way places are going. Couple of real ales, I had Southwold bitter and they sold Madri. We never eat but saw it sell Thai food. There is a building in the middle of patio which I assume is a bar, to best describes how it looks, is it ready for October fest event, with a play area. The sun sets at the rear so best for this...