Costa Coffee — Restaurant in Ipswich

Unfortunately I did not have a drink because I was supporting a lady who because of her disability cannot use paper cups. I asked for a China cup but this was refused. I was told that I could only have a paper cup as they were not using China ones. I am disgusted that a cafe in a hospital disgriminates against a person with a learning disability. There were 4 or 5 staff chatting behind the counter. I said that if they did not want to help this lady we would take our business elsewhere. Very, very disappointed and let down. Discrimination lives on at Costa....

Possibly the worse tasting coffee in any Costa I’ve been to - it doesn’t matter who makes it, it’s awful. Service is equally bad - queue always has at least 15 people plus 5 waiting for coffee to be delivered. Normal coffee shop processes don’t seem to work - they are broken - it’s a mess! Sadly when you are doing daily visits to the hospital, unless you bring a flask you have no choice to use this abomination of a Costa! Oh and 2 small coffees (in wasteful takeaway cups because they were only serving takeaway coffee at 10:30am) and a...

After waiting half an hour for two hot chocolate drinks, I asked for help and was told that I hadn't ordered them! When I showed my receipt, I was served fairly quickly, but there was no apology. Everyone was moaning about how slow the service was and the fact that the cakes were left on plates uncovered for long periods of time while you're waiting for your drink to be Prepared. I should add that this was at Ipswich...