East Coast Gelato — Restaurant in King's Lynn and West Norfolk

Subject: Extremely Disappointing Experience at East Coast Gelato Stand I am writing to express my extreme disappointment with the service I received at your East Coast Gelato stand in Hunstanton. Upon purchasing four ice creams from your establishment, I observed a young boy behind the counter who was clearly struggling to cope with the demand. The ice creams were melting at an alarming rate, causing him to have difficulty assembling them without making a mess. Despite the chaotic situation, he proceeded to serve us without providing any napkins and attributed the issue to the wind, absolving himself of any responsibility. To make matters worse, when I raised my concerns to a member of your staff who appeared to be in charge, he displayed a shocking level of rudeness and dismissiveness towards me. His arrogant and unapologetic attitude left a sour taste in my mouth, figuratively speaking, considering the less than satisfactory quality of the ice cream itself. The lack of professionalism and customer service exhibited by your team, including the young boy and the apparent owner, was truly disheartening. The ice cream, aside from being sloppily prepared, tasted off and appeared to have melted beyond an acceptable state. After a rather unpleasant interaction, I was reluctantly offered a refund, which did little to rectify the overall poor experience. I am deeply disappointed by the subpar service and lack of accountability displayed by your employees, and I certainly do not intend to recommend your establishment to any of my acquaintances. I trust that you will address these issues promptly to prevent similar incidents from occurring in the future. Customer satisfaction and quality should be at the forefront of your business ethos, and I sincerely hope that you will take this feedback...

I really love this place and always take my boy's hear for an ice cream.

This isn't a dig at the owners, it's purely a warning as customer service is key at a tourist location like yourselves. Keep up the good work love all the different flavours 😍😍

However today I wasn't happy with the service i recieved from the lady behind the till, we felt pressured to make our mind up quick about what flavour I wanted even though there was noone else waiting, the boys are normally allowed to taste a couple on a spoon before they decide as there are many different flavours and always different at any one time but was told by the lady we could only try one. Up until today we have always had a really good customer experience at east coast and I understand sometimes other staff have to fill in for the full time staff if there off but if this part timer is on more often she most definitely needs training in customer service and attitude. I didn't even an ice cream in the end just got the...

Totally gutted 😭. We travelled quite a few miles just to swim and then have gelato. I don't want to give a 1 star although I didn't feel the gelato today was worth any more. The shop was very clean, the employees were great but watched me struggle getting tubs of gelato into a cup holder (which was annoying), the gelato was so bland and the portions so small that I felt ripped off, same goes for the milkshake....... it was meant to be salted caramel but just tasted like frothy milk, the raspberry sorbet was full of seeds which was very off putting as they kept getting stuck in teeth. I know raspberry contain seeds but everywhere else we've been sieve them out. My 2 year old told me I don't want milk mummy it's yucky. It was salt caramel gelato. It's far too expensive for what you get. So disappointed. No bad feelings,...