KFC Kings Lynn - Hardwick Estate — Restaurant in King's Lynn and West Norfolk

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Lee 9 reviews GB Rated 1 out of 5 stars Disgusting treatment of a disabled person I'm a senior support worker working in private health care, on the day of the incident I had my tenant in the back of the car, who has severe learning difficulties bipolar and rapid mood disorder, he had requested that I get him a drink and the nearest store was the KFC in king's Lynn, upon approaching the driving window, I asked if I could put two orders in but pay separately, I was then told it was one order per car only, I found this quite confusing, but I simply said that's okay I should just drive around again and put in another order, at that point I was rudely told to wait, after about 5 minutes the person on the intercom came back and said to me yeah that's fine just drive around again, as I then went to put my first order in( asking my disabled tenant in the back of the car what they would like) , they then told me to go around to the next window, but then said something that I couldn't quite make out concerning cash or card, I then said sorry could you repeat that? I was then told it was card payment or it had to be the exact amount of money for the item, this is absolutely absurd I have never heard and never been to a KFC where I've been asked to pay in the exact amount of money for an item, my job requires me to keep receipts for my clients when I'm caring for them out about in the community and supporting them, they tend to only carry cash, and I did not have the exact amount of money as required, I found that this tactic being used was almost bullying an unnecessary, at this point I got quite annoyed and told them not to worry about the order and I would go elsewhere to support my client, I went across the road to McDonald's where I purchased a Coke for my client, without any issues whatsoever, this whole experience has been an absolute joke and the fact that I had a vulnerable adult in the car who simply needed a drink and could not have one is shameful behaviour on KFC's part, I certainly will not be using this shop again in king's Lynn to shop at KFC nor in the future will I go out of my way to enter your establishment as I found the whole experience quite distressing, I would ask you look into matter and get back to me with your findings, and possibly look to redress your staff with some training and mannerisms, currently I am debating whether to write trust pilot reviews about the whole experience, and go to social media to post about the whole thing but at the moment I will leave it in your hands and I hope you come back to me with an amicable solution, because disabled and vulnerable adults should not be treated this way nor should the staff that work for them are you myself, I hope I've explained myself in as much detail as possible and I hope you understand the severity of the situation this shouldn't happen to customers wanting to purchase items from your establishment, thank you for taking the time to read this and I look forward to your reply

Update After they responded to my email they tried offering a £5 compensation, I was never seeking compensation, I then try to ask for the area managers direct contact information so I could raise this complaint all KFC seem to do was give me the runaround passing it to different agents and have still not got back to me with the findings of their investigation, if this is how they treat disabled people, it's a definite no going back there for me

Date of...

The speaker box was out of order, so we had to drive around to the first window to order. It took about 20 minutes from arriving in the drive-thru to get to the first window, which was bad enough. However, the 'man' at the till was absolutely useless. He asked us what sides we wanted, and we said beans and gravy - he then told us they were out of beans and 'oh we're also out of gravy'. So we asked what else was available and he said he didn't know - in fact he started 'ummm...'ing about it, before saying 'we have rice?'. I then asked me partner if we should just call it quits and go somewhere else but after almost half an hour we didn't really want to wait in the busier McDonalds queue across the road. However the guy at the till then provided a helpful suggestion: "How about I just give you 2 sides of rice, and when you get to the second window you can ask them what they have in stock because it keeps coming in and going out of stock and so I don't know what they have or not." ... we were absolutely stunned, isn't this exactly his job? But after such a long wait and even worse service we just said yes, hoping we'd get someone else at the second window who might actually be helpful. Queue another 5 minutes to get to the second window; we then waited another 10 minutes before someone even came to the window - after such a long wait, we were then amazed that we hadn't even been acknowledged. No apology, no reason, nothing. But then who should come to the SECOND window but the guy at the first window who - because we hadn't moved, was unable to be so helpful to people at window 1 and apparently decided that he should see if he could help. Do you believe me when I say he didn't help? He came to the second window, didn't recognise us - even though we were the only other car he'd seen besides the one person behind us - and gave us our food without even an apology. He then gave us a bag with FOUR portions of rice in it, not apparently remembering his incredible advice not 10 minutes ago, and when we asked if he could check what other sides they had - we'd already seen they had gravy whilst we waited to be acknowledged - he came back with 'we have mash or gravy'. I asked for 2 portions of gravy and had to repeat myself THREE times before he went 'Sorry, what was that, gravy?'. I wouldn't be surprised if he was stoned, because he certainly walked around like he was. We finally got our gravy only to realise we still didn't have the bottle of Fanta we were supposed to get alongside our boneless bucket. So we asked the world's most helpful employee for that and... instead of a bottle of Fanta, we were given 5 cups of Fanta in a holder instead. Not a bottle, just 5 cups. At this point we just desperately wanted to go but this isn't the first time we've had a terrible experience here, but it will certainly be the last. We'll stick to McDonalds - there's a reason the one across the road is always...

Sunday 25th May 2025 at 21:52 we dined in the restaurant. Food arrived 20 minutes after initially ordering, before I had started my meal, the wife found a very long black hair wrapped around her chicken burger. Spoke with the manager for the night and had refunded - told her that the staff should have hairnets on.....maybe if they were worn correctly. Whilst having this conversation my wife found yet another hair in her meal. Asked for escalation which we obtained and left hungry. Attempted to contact the 'KFC "Care" Team' but they were "closed". This is a bit of a concern given that the the KFC in question was still serving substandard food until the "care" team were back in action. On the 26th, I wrote an email regarding our experience and complaint along with a photo. We had a response on the 27th stating that it was most unusual that this would happen. An "apology" was made and said they would do better and hope to see us again!? I replied to this emailed signalling me disappointment and received another message with another half hearted copy and pasted response of an apology. One with zero empathy, accountability or indeed sincerity. I understand that this is a franchise, but KFC as a company will be taking a large chunk of profit from this. They distance themselves with complaints but strangely like to take plaudits for good review....Im sorry but this does not work both ways! Two weeks on and feel that a review will at least raise awareness of KFC failings... both in the restaurant AND the "care team" as I have very little confidence that they will have actioned anything. If you are to take a look at the responses of other reviews of poor experiences and you will see what I mean - and they get paid for this??? Should be labelled the 'couldn't care less team'. This experience was ultimately our fault. We were hungry after along travel. We did not head the warnings from the reviews.The reviews for KFC speak for themselves and we did not take them on. In retrospect, the food standard agency should have been contacted. We will not be having this food again....