McDonald's — Restaurant in King's Lynn and West Norfolk

I've just had an express delivery from McDonald's in West Lynn, which is my local restaurant and is a total of 1.8 miles away from my home, and, let's just say it is BEYOND disappointing! Besides the fact the food turned up stone cold, with the Mcflurry half melted, I ordered a mango and pineapple smoothie. Now, the hint is in the name, this drink is meant to be SMOOTH, it turned up full of whole ice cubes, clearly wasn't blended, and, to top that off, it appears I only got ¾ of a standard medium drink serving. I always try to support shops and restaurants that are local to me, even if 1 of them is a corporate franchise, because if we don't, we could lose said service, but if this is the standard they are slinging out to delivery customers, maybe it IS time for them to shut up shop. Because honestly? I cannot remember the last time I had a meal from the West Lynn McDonald's and thought "that was really good". The quality has been going down gradually over the last few years, add to that items that are constantly "unavailable", and I'm sorry to say but this has to be the worst McDonald's restaurant in the whole of Kings Lynn and the surrounding area! It appears they can't even get an order correct either, having asked for no onions on my burger and STILL finding some when I opened it up, just to check. Good job I did, but having made a special order, and knowing how their system sends special offers through to the kitchen (a family member worked at this very restaurant a few years ago), I don't see how they can mess up "no onions", ESPECIALLY at 9:30pm! I HIGHLY doubt the restaurant was rushed off their feet when my order came in! So either the delivery service didn't come straight to me, or the food was already cool when it was picked up, hence why its stone cold or pastorally melted. And again, I live less than 2 miles from this restaurant. I also seem to have gotten half a serving of Mcflurry, but this happens so often now, it doesn't even surprise me anymore, which is even sadder in my opinion, my expectations are that low when it comes to this franchise. The owner and managers should be ashamed of themselves, serving this slop to their customers, at higher and higher prices, serving less and less food or drink per portion, whilst appearing to use chronically inferior quality ingredients than ever before, if that's even possible! But you see for yourself and tell me if this smoothie serving is normal, or if this is a typical McFlurry portion, or is it an insult based on how much it cost to buy this drink and sweet treat? I think my days buying anything from West Lynn McDonald's are well and truly over! I cannot justify the cost when the meal is of such poor quality, time and time again. Its a shame, but I'm tired of paying now money for less and worse quality food. And I've not even mentioned the state the food comes in! Burgers that have CLEARLY been thrown together, sauce dripping out of the side of the bun, cheese slice hanging half on half off. We all know its "fast" food, but they don't need to compete in speed run trials over who can make a bigger the quickest. Quality and presentation matter just as much, I don't think people want their food just thrown together and chucked at them. Well, at least, I don't. McDonald's used to be a good deal, now it's a rip off, you've put up the process but haven't improved the quality. Hence me justifiably calling a rip off! Shame on the boss! And no, I've not taken a single bite of the ice cream, this is...

Son called into McDonalds drive through to order 2 Philly Cheese Stacks and a portion of Chicken Nuggets, together with two McFlurry ice creams. Was informed they didnt have the necessary ingredients for Philly Cheese Stacks so he ordered 2 Cheese Burger meals instead. Paid at the kiosk window and was given the drinks and McFlurry ice creams before being asked to park in the car park whilst they prepared the 2 Cheese Burger meals. Over 25 minutes later he was approached by a Mcdonalds employee clutching a brown McDonalds paper bag with the Cheese Burger meals. He mentioned that due to the wait the McFlurry ice creams had melted considerably and a hot coffee was barely luke warm.

Why issue a customer with ice creams then ask them to wait whilst the main meal is prepared?

Understand and appreciate the need to process customers quickly. Understand and appreciate sometimes things dont go as planned. However, this is not the first time this has happened hence the review being written this time around. A little more organisation and thought given to the issuing of food would be appreciated and would also save on waste and avoid the re-issue of fresh...

I give 5 stars for the service what these guys provide ! They work their arses off and still manage a smile ..bless em !..I've seen it as in here getting my fav lattee a lot! . They make my day even thou they persevere and work with hardly any AIRCON! , which I think is absolutely disgusting ! Work till u drop ! All the f*,ng money MCDONALD'S rake in , and the top manager can NOT , or DONT, want to look after their hard working staff and do this ! Slave labour! WHY are the bins STRAIGHT??? As u go out of the carpark were u can just throw yr rubbish in ?? Who put them straight ? And not angling at the side so u can throw yr rubbish in easy ??????? . You can NOT and WILL not keep staff IF U cannot look after them not fair at all! I feel sorry for them all . No AIRCON or keeps breaking down !and in the small 1st payment box ! Which must be like a oven ! .with the sun continously on it when it's out. Too tight to fix AC, i see these guys looking like they are nearly passing out ! ,yet managers are driving around in new...