The short version: Underwhelming, overpriced food, and a sauce lid left in my burger. Could have gone to Lounges or even Wetherspoons for a better experience. Don't want to rain on your parade but please double check your food. Cauliflower bites were tasty.
Full review: Went here with my partner for a dinner date on a Thursday evening, had a couple of customers in, not busy, calm environment (which is a good sign, I myself wouldn't want to be the only customer!) Entered the restaurant, waited by the door for 3 minutes to be greeted and seated. After numerous hungry eye contact to the waiters finally the young man arrived with his notepad, we queried about the vegan options, informed us about a new chef from London bringing vegan duck on the menu (which does sound exciting) Cool new menu on the horizon, I'm feeling impressed so far! Staff were very friendly I'll say.
We ordered Purple Rain drinks whilst it was a very tasty drink, we couldn't taste the alcohol in it :/ we lucky we arrived at the 2 for 1 hour for drinks so we didn't make a fuss out of it.
We ordered crispy cauli bites to share and they were really nice, that also arrived with our burgers.
We ordered vegan / plant based burger each. The lady waiter offered sauces but I made sure to ask for ketchup and vegan mayo since theres a reoccurring theme of restaurants don't offer sauces expecting you to eat your fries dry, was a tad worried they were going to charge for sauce but thankfully that wasn't the case! Anyway was glad to get some sauce.
As someone paying £14.50 for a burger meal I like to inspect the burger I'll be billed for - but its also a habit I personally do (I mean who wouldn't, read further you will be glad why.) Food has arrived quite excited feeling, I opened the burger and I noticed there was a small metal round piece what looked like to be sauce lid which looked to have some green on it. Why was that in there my thoughts. I went up to the bar mentioned it to the waiter. She was like oh sorry about that, offered to make a fresh burger, my thoughts were no thats just wasteful (I'm very fortunate not to have allergies) I asked what could that be from, she mentioned sauces or whatever, I did quickly mention but there's no sauce in burger how, though I quickly made it a cool situation like its fine.
The lady came back asked if everything is okay, we nodded she mentioned the drinks are on the house as a result for the metal cap misplaced in my burger. I'll be honest I was a little more soothed by this response, quickly thanked her. (though part of me was well it was 2 for 1 anyway for the drinks so I guess we all together saved £8) - also after writing this up I noticed they didn't charge us for the caulibites, so thank you.
Finally took a bite of my burger I noticed the bun was quite hard, I'm guessing it was overcooked and though the burger itself was rather hard and tasteless. For someone to be paying £14.50 for a burger I had to inspect it, opened the bun, contained no sauce, a dark almost burnt patty, no cheese, iceberg lettuce and a tasteless tomato, it was dry and boring. Are we meant to be tipsy to eat this and not moan about it? Glad I asked for sauce, in the tiny sauce pots I put a teaspoon of vegan mayo to save the day. If I not looked inside the burger I could have been in hospital.
The staff were lovely, the restaurant was beautiful but sadly the £14.50 burgers were just awful. Maybe it is was a bad day ¯(ツ)/¯,. It's not hard to not over cook your burgers and bun and add vegan cheese and some sauce also not to chuck in a random tin cap in the burger! Violife slices of vegan cheese is cheap and available is almost every supermarket. Anywho I took time writing this, being honest, I'm passionate and I do not want to see another small business fail because something that can be...
Read moreI treated my son to lunch here today.we try to go somewhere fun once a month I had prebooked a table and when we arrived it was empty. We were seated and given 2 adult menus,(my son is 11) when the lady took our drink order I asked for a child's menu which she went and got us.i ordered a cappuccino and my son a hot chocolate,when we received our drinks we then ordered our food. This is where it went down hill sadly. It was quite a long wait for our food,in that time we finished our drinks noone noticed or offered us more drinks. Food arrived offered condiments and i asked for salt.our empty drinks were not taken and we were not offered anymore drinks That was it after that noone checked to make sure our food was ok,which it was not .my son got the child's burger which clearly was an adult bun cut smaller and the burger was dry. I got and adult burger which was cold and raw in the middle.(we did eat most of the food as we picked at it whilst waiting for staff to come over) I sat patiently and watched every table (which arrived after us) checked in on at least 2 to 3 times we were not checked once,I ended up flagging someone down to ask for ketchup for my son.this was given to us and again no conversation ,no their you go is everything OK do you need anything else,nothing. Once we had finished again I had to stand up after waiting some time (whilst watching staff chatting and laughing at the bar for quite some time) I had to lean over to the greeter and ask for the kids menu for the deserts,this still did not trigger anyone to come over. Whilst the table opposite me was paying I then flagged that member of staff down to ask for the bill. I did explain how dreadful the service was to the member of staff who did our bill and she did apologise however I will not lie this was our first time here ,my son loves Alice and wonderland so this was meant to be a special treat and we both just wanted to leave in the end ,he even turned desert down .Just before we left we went to the toilets as we passed the staff I overheard the server speaking about us to the other servers ,we passed the same staff to leave not another word said. For such a beautiful restaurant I won't lie I was so disappointed maybe it was just bad luck but although the food was not amazing the service is what ruined our entire experience,had the service been good the food would not have been that big a deal. We were looking to arrange for a family trip for your afternoon tea but at £20 a head and the experience we had today that is something we will now...
Read moreThe Tipsy Teapot is a great and unique experience that really brings a bit of fun to a date night, family event or just casual drinks. We decided to visit randomly during the 31 degree heatwave, hoping they'd have a table as they're ALWAYS busy (a good sign!) and luckily we managed to get the last table inside. The barman/ waiter (Dom?) was really welcoming, sat us down and let us know someone would come over to take an order shortly. 5 minutes later one of his colleagues came over and we were able to order. I made an off-hand comment about how we'd have liked to be outside and Dom - despite being rushed off his feet - took the time to let me know a table had become free outside if we wanted it. We opted against it in the end because of how hot it was outside (inside is ACed) but I really appreciated that attention to detail. I had a great experience with their Teapot Cocktails - I really recommend the Blush Crush. It was very, very good and served in a fancy teapot and teacup (I love teapots and saucers which is what drew me in in the first place, I'm lame whatever lol). For lunch I had a Brie, Bacon and Cranberry Jelly burger with fries. It was really beautifully served, very delicious and a great portion for good value. My only comment is that we were in for about an hour before we got our food however I am 100% confident this is because of how busy they were; the staff were doing a great job keeping up, and it was well-worth the wait. My partner had a diet Pepsi and a chicken Goujon sandwich with fries. All together our bill was something like £45 - really reasonable considering the portions and quality. We'd recommend this to anyone, and in fact were recommended this place by someone who had visited from London and said how great an experience it was. 10/10, 5*. Thanks...
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