Heathfield Farm - Dining & Carvery — Restaurant in Kirklees

We had a family booking for 17:30pm. on 7th. March 2025 at your Birkenshaw restaurant. Upon arrival we were surprisingly led to a table right in the centre of the children's play area which was very noisy to say the least. Don't misunderstand I have nothing against children and having their own play area is a great idea but i seem to recall an option on your booking form offering the choice of either sitting in the family play area or not. What I couldn't understand was the meal was booked to celebrate a 71st. Birthday so it was not the ideal position for our table. This however was not the only problem, the table was not big enough anyway for a party of 9. We spoke to a member of staff who seemed to be the one responsible for table allocation who told us they couldn't help but would speak to a more senior member of staff. We were then informed that the table was for 8 people but that was all we had booked for and the table was fine and so we would not be offered an alternative. If you check your records you will see the booking was made for 9 not 8. this was confirmed back to me by email from your restaurant. As a designated 8 person table there was physically not enough room to seat 9 people anyway which made the whole situation a total farce. We immediately left the restaurant disgusted at the treatment and without dining. We had visited your restaurant on numerous occasions in the past, however being treated in such a RUDE and INCONSIDERATE manner, you can be sure we shall not be visiting again. But if that kind of I really dont care attitude is becoming the norm amongst your staff at Birkenshaw, they probably wont care anyway. P.s. Thank your staff for ruining what should have been a happy family Birthday...

9 of us booked for a family festive meal on 27th Dec, we have previously visited numerous times and always enjoyed great service and food, unfortunately this time we did not, and I would not have reviewed if the waitress had not been disrespectful! 3 of us ordered the prawn cocktail for starters, this was absolutely tasteless, not exaggerating there was no taste at all, I was unable to eat it! All 3 of us had the same experience tasteless and unable to eat it, when the waitress came to collect our plates I kindly mentioned the tasteless prawn cocktail and how unable to eat it, at first she just looked at me, then I said it needs feeding back to the kitchen, and she said she would and that was it! My son then heard the waitress telling the manager that a lady has just said the prawns were tasteless and laughing saying 'I should have just said well don't eat them' .. I am very disappointed with the lack of respect for me as a customer and for the food they are serving! The waitress did not need to tell me not to eat them as they were unedible! I couldn't eat it! But was kindly letting them know, I did not demand to not pay for my starter! I did not demand another starter! I just informed that the stater was tasteless!! I do not appreciate to be shown such lack of respect and will not be returning . Improve your staffs behaviour towards paying, respectful customers and improve quality of food been served! A very disappointed customer.. the prawns, salad and sauce were tasteless and the sauce was very watery.. and the waitress disrespectful to make that comment and laugh , and in the restaurant where it...

We chose not to cook our own Christmas Dinner this year, and were very happy with the plentiful and delicious food on offer at Heathfield Farm Carvery. The staff had all worked extra hard to make all their guests happy, with many personalised touches, including an individually hand-written Christmas card, gingerbread men and a wrapped gift for children in our party. The best thing was the happy atmosphere. The only little niggles were that one of our group - our Ukrainian guest - was left waiting ages for her starter, after we had all been served, despite our exact table order having been emailed well in advance, and my daughter didn't get the nut roast she had ordered. (I got mine, though, and it was absolutely my favourite - really tasty, and with a good texture) . I suggest they check orders carefully- make sure all serving staff are aware - particularly when there are vegetarian orders - so that when each table is called up to get their meal, they already have any special orders ready to go. Other than that issue, the staff were all super smiley and helpful. I loved the Christmas sauces (apple, mint, cranberry and horseradish) that were available on a separate table and that I was able to get a portion of creamy Madagascan vanilla ice cream at the table, even though my Marz Attack Cake was to take home with me. They were also very generous with the time slot they allowed - 3 whole hours between new groups of diners - so we had plenty of time to sit and enjoy our special family meal within a relaxing and cosy...