The Plough — Restaurant in Lancaster

Very disappointed with our experience. Before we sat down my husband used the gents and returned saying they were disgusting. If toilets are not clean then you wonder what the other areas are like ie the kitchen. I ordered a coke with no ice, this came with Ice!!! I thought easy done but now having the full experience this is simply no attention to detail. We ordered a garlic bread to share for a starter and 2 roast dinners, a vegetarian one and beef one. We were told there was no beef left so my husband ordered chicken instead. After we ordered, the staff member came back to tell us there was no roast potatoes left. I quizzed was everything else available on the roast/veg wise and would the roast potatoes be replaced with mash in which he confirmed. My husband changed his order and I stuck with the vegetarian roast with mash. The garlic bread arrived to share which was undercooked and there was no offer of a side plate to use since we were sharing. Our main meals arrived, the hunters chicken my husband enjoyed although the chips were like warm at best. The vege Sunday roast arrived with just mash, some peas, a wellington tart and small Yorkshire pudding. I questioned it when it was served and the young man informed me sorry we have no veg left either (how can you sell a Sunday roast with no veg)???

I'll be honest, I only ate a third of the meal and we left to pay. When asked if the meal was nice I responded with it was ok, in which the response was that's brill !!! On receiving the receipt I was astounded to find I paid in full for the Sunday roast despite half of it being missing and they charged me £1.50 on top for a a Yorkshire pudding (I didn't request this additionally). I went back in to to speak with the manager with my concerns who was completely uninterested. Not an apology/nothing.

When I told her we would not be returning, again really wasn't interested in our poor experience.

On exiting the pub we were greeted by another very dis gruntled couple who said they would not be returning either.

I would NOT recommend this pub if you want nice food, value for money and a manager that has interest in providing good...

Came for dinner today to the Plough and from start to finish it was excellent.

We were 2 adults and two babies wanting lunch. We were greeted by Jackie and offered a seat with loads of space for the 2 prams. We were offered a highchair immediately which was sturdy, clean and had secure straps to keep my little girl in ( doesn't seem much to ask for but I have been no where that's had the 3 things above so big major tick for this)

You go to the bar to order and it was Shirley who served us. I'd mentioned I was going to have a pudding, and they let's us have a tab, this was perfect as it meant we could also add more drinks to the tab. Just overall more convenient to do it this way.

We got there ar 12.10pm and there was a few tables full already and throughout the hours we were there it filled up inside as well as outside.

The menu has a tasty choice of starters, light bites, mains, sandwiches, sharers and puddings and there was NOT ONE THING I didn't want to try! And it made it harder to choose as we kept seeing all the mouthwatering food coming from the kitchen. Because we were wanting to try a few things we picked 2 starters, a light bite mean and 2 puddings (attached the pictures) and every bite was amazing!! The mucky fries with chicken spring onion and truffle mayo was just incredible. I think they are going to be a regular choice for me. We were sat for over 3 hours and all the time we were there Jackie and Shirley interacted with my daughter 21mths and my niece 6mths as well as having a good chat with us.

The pub itself was very clean and the refurb has been done very well. A great atmosphere with nice background music.

Possibly my best experience locally with atmosphere, customer service, and food. I have already planned to go back next weekend and this is absolutely going to be a regular dining place for us.

I was apprehensive as I did love the Plough previously and must have been over 50times with the old owners so if I was truthful was unsure what to expect but honestly, Jackie and Chris are doing an excellent job and the food is incredible. Make sure you do go in and...

Sadly the experience was totally different to our first visit here which was really good, hence our return! BUT, upon ordering I was stood at the bar whilst staff were stood talking between themselves, I thought the lady was about to take my order as she had pen and paper next to me, I said could I order the ….. and she stopped in her tracks, and said oh I didn’t see you there !!! Strange when the blonde girl did and the dark hair girl did, both looking in my direction but no one acknowledged me for 5 minutes !!!! So the lady who finally went on to take my order, placed it in the system, asked if the burger was to have cheese and bacon on it, I grabbed hubby’s attention and asked if he wanted bacon, already knowing he doesn’t like cheese, he said no just plain burger and I’d already stated he doesn’t like cheese, so I ordered the remainder and the drinks, then paid. We waited then for the food, the burger arrived WITH cheese AND bacon, so that had to be returned. The garlic bread, chips and mushrooms arrived and the correct burger came out, then 20 minutes before we were asked if all was ok with our meals and I said I haven’t got my meal !! The lady that served me, went to see what was happening, (as the other girl who had brought the food out said it would only be a minute, and it wasn’t, ) She came out a few minutes later with a piping hot lasagne and said ‘sorry for your wait’ then also said it was left in the side because the chef thought it was being served separately!!! I would have accepted the apology not the BS about being left on the side when it was 1: piping hot, 2: ordered as a meal WITH chips and garlic bread of which arrived 20 minutes earlier and were cold by the time the lasagne came out! I don’t expect 5* treatment but I don’t expect to be ignored when stood at a bar or lied to when bringing food out making up a story to excuse something !! Sadly we won’t be back because otherwise the food here has been good! Although the mushrooms were...