The Juggs — Restaurant in Lewes

Well what can I say ….I don’t usually leave reviews but on this occasion I just had to as TBH I’m absolutely gobsmacked and almost lost for words at the appalling experience we have just had the misfortune of receiving this afternoon at this once lovely local pub! … we had booked a table in advance being a party of 7, that it was a Sunday and anticipating that they, like most places offering Sunday lunch, would be very busy.

A few hours before we were due to arrive we called to ask if they could accommodate another 4 family members to our table to which we were told in no uncertain terms that that would not be possible due to being fully booked - no problem! …. However when we arrived a few hours later we were shown to our table by a female member of staff who I can only describe as being particularly nonchalant and looking “as miserable as sin” barely maintaining eye contact with a general air of hostility and apart from a couple of what looked like old regulars at the bar there was not another single soul in the place apart from staff! - the other tables remained empty for the duration of our stay! (Perhaps unsurprisingly)

When the 3 “roast dinners” arrived we sat waiting for a few minutes for the veg to arrive only to realise shortly after that the paltry amount of over cooked “greens” (more brown than green) the 2 carrots, 2 straggly soggy sticks of brocoll and bizarrely a piece of beetroot were hidden (squashed) underneath the 2 ropey extremely fatty slices of beef and Yorkshire pudding - the 3 “roast potatoes” were just about peeping out from underneath and were so hard with a tough coating that it was impossible to cut them with ordinary cutlery u literally had to dig the fork in to steady them so as not to let them fly off the plate and then scrape what u could out of the inside - it would appear that these were not freshly cooked rather re heated after being sat in the kitchen being kept warm all day. We had to ask for sauces for the 4 burger meals that were ordered as none was offered and had to repeat this request a second time!

The staff have a very strong air of “couldn’t care less” and judging by the lack of clientele I would imagine this has been the case for some time. Such a shame as this was once a lovely friendly pub serving good quality value for money food ….. now tho it would appear the place has gone downhill dramatically - there’s literally not one thing I can list as a positive and whereas we would usually order desert we declined as we could not wait to get out of there - the whole atmosphere of the staff and pub in general was just...

UPDATE: I took the doggy roast home with me. Thanks god I hand feed my dog as I found an ELASTIC BAND in it. If she or any other dog had eaten that it could have killed them.

It also consisted of pork so fatty it could seriously have given her or any other dog pancreatitis. Deeply saddened by the degrading and humiliating experience I had today from a pub I have been visiting for twenty years

Went in for a roast. Asked the chap at the bar if this was possible and was told to find a table and sit down as it was table service. Waited for around 25 mins as the waitress took the orders of everyone around me, some of whom arrived after I did. All of them ordered roasts.

Went to the bar to ask, the same chap was then told they had run out of roasts, was very upset and went to leave.

They then said I could have a roast with different veg. Had to ask what that was, was told leeks, then ordered a sink as well as this was the first opportunity I had had. This took another ten minutes to arrive.

In the meantime the waitress threw cutlery in the table and said ‘there you go’ in a really unfriendly fashion.

All of this was highly embarrassing and humiliating as the tables around me were all staring and one of them said ‘so sorry that happened’

I was going back to have side dishes and pudding but chose not to because of the device.

When the meal eventually arrived it was devoid of leeks, instead with a leaf thing (Kale?) and other stone cold veg. There was barely any gravy and three small rock hard roast potatoes.

It was also lukewarm at best.

I would have asked for gravy but the waitress had disappeared and of course no-one came to check.

The meat was flabby and so tasteless I would not have been able to identify it as beef if I had not known.

I actually fed it to my dog. She had turned her nose up at the doggy roast she had been served.

This was all in stark contrast to the roasts everyone else were consuming around me. A chap on the next table actually had to put gravy off his plate as it was swimming in it!

Went to pay and asked to take the service charge off the bill and expressed how it was completely inedible. They were not at all bothered.

I left incredibly upset, tears in eyes. Just felt humiliated. It was a real treat for me to have a meal out and I feel cheated of £20 on top of the...

Met with two friends for a casual lunch. The restaurant was empty at midday and we ordered a simple lunch of two focaccia sandwiches and one vegetarian Caesar salad. Our meal did not arrive for 45 mins, and while waiting the restaurant started to fill up and guests around us began receiving their food.

When we chased up our order we were told the delay was due to the chicken in the focaccia sandwich being 'cooked from fresh'. When it finally arrived the delay was explained by another staff member as being because the bread had been 'in the oven'. The bread was cold and soft, with no evidence of just having come out of the oven. The chicken was barely luke warm and consisted of small strips of chicken that would have taken a few mins to fry. As for the Caesar salad, it was a massive bowl of lettuce tossed in dressing with a handful of croutons and a slice of parmesan.

When asked during the meal if everything was ok we explained why it wasn't, to a very defensive server. Later, the manager/landlady stormed up to our table asking if everything was ok, having clearly been told by the servers that it wasn't. When we said 'no' and started to voice our complaints she immediately went on the offensive, became argumentative and then asked if we had booked (we never did find out the relevance of this question). When we tried to detail why we were dissatisified, she turned away and walked off! Never have we experienced such shocking customer service - no apology, no offer of a reduction to our bill or a complementary coffee or desert.

Some time later, with our plates still not cleared from the table, a server asked if we wanted to order any more drinks, which we declined. He then said 'this table is booked for 2pm'. At this point, all the diners in this section of the restaurant had left and we were surrounded by five empty tables!!!

To top it all, when we went to the bar to pay, the manager handed us our bill with not one word of regret that we'd had a less than enjoyable visit. ...