Booked for 4 persons, 2 adults and 2 children at 4pm. Seated at 4, round of drinks ordered and told we’re good to queue for the carvery.

40 minute queue only to be greeted with a run down “selection” of veg, roast spuds that were far from roasted and dregs left of other stuff, clearly needed topping up but customers left to scrape out what they could with utensils that you could fry an egg on.!!

A king size was offered and accepted with no yorkies left, so chef 1 asked chef 2 to get some more…off he went to the kitchen. Returned a few minutes later with a stack of “fresh” yorkies straight from the kitchen…. Chef 2 put 2 on my plate, where I moved them with my fingers and realised they were cold…. Told them they were cold, chef 2 replies, “that’s how they come!”….

“What? They’ve just come from the kitchen?”.

Chef 2, “yeah, that’s how they come?!”.

Not unless you’ve got them from the fridge?

Chef 1 pipes up, “give him 2 of these, they’re fresh ones”…with a dismissive tone.

Chef 2, “that’s what I just gave him”…

I handed the yorkies back with my fingers…didn’t see where they went, in the bin I presume?

Chef 1 puts another 2 “fresh” yorkies on my plate…

I picked them up, yep….both cold. I explained that they should at least be warm, not cold.

I was met with attitude and arrogance as if I was asking for freshly squeezed unicorn juice..!!!

Again I handed the chilled yorkies back to chef 1 with my fingers, informing them that I’ll go without if they can’t be bothered to serve hot food, which he duly returned to the “pile” for another customer to receive….so I can only presume that the other 2 were also returned to be recycled to the next unsuspecting customers.

I spoke to what I believe was a manager and told her the “conversation” I’d had with the chefs which she knew who they were from my description. Said how I’d been made to look like I was at fault and fobbed off in front of loads of customers in the very lengthy queue. I remained calm, polite and felt that I had a good cause to raise the issue?

“I’m sorry about that, they should be hot you’re right….I’ll have a word”… They need a slap, not a word..!! “You’re absolutely right, we won’t charge you for your meal, I’m sorry….”,’.

I thought it was a nice gesture and would’ve defused the situation, however , all they did was knock off £1.99 for the lack of yorkies….

To top it off, I was the lucky recipient of a long dark hair mixed into my mashed spuds which I pulled out of my mouth like a piece of spaghetti…yep, that’s how I felt too…

I told the waitress when paying for our food…her reply, “oh”…

Yup, won’t be eating there again and please, save yourself a disappointed journey, don’t eat there either if you’re looking for quality, good customer service and freshly cooked food.

Customer service: fail. Cooking skills: fail. Attitude: fail. Food hygiene: fail. Food prep: fail.

I’d love a response from someone higher than those I spoke to…..but I won’t hold my breath.