The New Inn — Restaurant in Malvern Hills

Visited recently for Sunday dinner after friends recommended the food so we were really looking forward to it. Ordered our food and the young guy serving us asked how we wanted our beef served, we asked for 2 rare/pink and 2 well done. When our food arrived all were well done and the waiter then told us “sorry they all come as we serve them” which is absolutely fine however, why ask how we wanted them in the first place? Soon as our plates were cleared we were then told we had to leave our table which surprised us as, our booking was for 3pm and it was only 4pm so we had only been at the table an hour and had 1 course! Again if we had been pre warned we only had a slot of an hour this would have been reasonable however there was no one else in the restaurant area, nor did we know we had a strict time slot. This also meant we couldn’t even order a dessert or coffee if we had wanted one! Food was nice but staff were very rude and unaccommodating so therefore wouldn’t...

We had a terrible experience at the New Inn. We came for a BBQ on Sunday and the food service was extremely slow, albeit the food was decent. This wasn’t caused by lack of staff- there were plenty around just running like headless chickens. The service from staff was acceptable, apart from the older lady with short hair - who basically shouted at me and was extremely disrespectful. She threw a straw at me when I asked for one to stir my Pimms with. I have never come across anyone so rude in hospitality. Lastly, as part of our package we had desserts - 5 out of the 7 options had ran out within 15min… horrendous stock management. Then for the second time I got shout at by the older waitress with short hair - aggressively asking “raspberry tart or syrup sponge” and repeating those words 5 times. I then had to take a step back and say “would you mind not speaking to me in this tone”. To say that this was a disappointing experience is an...

Arrived at the New Inn with high hopes for a lovely pub meal and drinks following a walk around the nearby Shrawley Woods. We arrived to find the manager at the car park who said we needed to pay £3 to park - I don’t begrudge paying but seems a little unfair to charge patrons who are buying food and drink also. We went inside to pay the fee as we only had card and decided to also get a drink before we started our walk. The manager then came up to us whilst we were enjoying our drinks to ask whether we had managed to pay the fee! We would have come back for further drinks and food following our walk but found it to be rude and inhospitable so didn’t bother. As the pub is in a great position for walks it seems a shame to put paying customers off like this as we would have come back and spent another £30-£40 on food and drink had it been more welcoming. A real shame and unfortunately wouldn’t return...