The Glass House Restaurant — Restaurant in Mid Sussex

Don’t get scammed by joining this “health club”

My boyfriend and I joined in April 2024 and was not told about the extensive renovations and reduction of facilities that would come in the year.

The club underwent phase 1 of the renovations in August which involved the men’s changing rooms being relocated to what can only be described as a dirty, small shed.

Along with this, the indoor pool, hot tub, and sauna was closed and the outdoor spa garden had repeated temperature issues with the sauna and hot tub.

After sticking with the club through phase 1 and continuing to pay a full price membership (no compensation was offered from the club) the phase 1 renovations are complete as of December 2024, however there are several issues with the newly refurbished facilities.

the new men’s changing rooms showers are cold, which means my boyfriend has not been able to shower at the club since August, as the temporary changing rooms showers were old and filthy, and the new showers are cold. The new indoor sauna is freezing. Between 50-60 degrees because of a new “citrus wall” they’ve added. there is a large gap in between the floor and the door which means the sauna remains cold. The new indoor hot tub is freezing. We’ve been repeatedly told that “it’ll be fixed” but of course it has not been for a month now (and was always cold before renovations) The classes have been reduced and it’s near enough impossible to book on to an in demand class - and when you do, the temporary “high impact studio” - is a tent in the car park, in freezing cold January! (Bearing in mind we are paying full price for these facilities) The gym renovation is subpar and not what you’d expect from a “luxury health club”. No smith machine, hardly any plate loaded machines, a lack of weight plates, the list can go on. Even Brighton David Lloyd which is a fraction of the price has better gym equipment (and a warm sauna + showers) Lastly, with the influx of members that have signed up, there is no space to park our car, with members having to park in the road - both dangerous and inconvenient It’s not a nice environment, everyone is dissatisfied which makes it a negative experience when coming to the club.

We have been told that everything will be fixed soon / next month (which is what we’ve been told for months), however it begs the questions:

Why have I been paying full price for 10 months if everything will be fixed next month?

My boyfriend and I are desperately trying to cancel our membership and leave the club as are many others. We’ve been redirected to an online chat bot, 2 managers, and are still waiting for a call from the general manager to let us know if we can get out of our membership - constantly being messed around.

So save yourself the hassle and...

Spa day experience - not worth the money. We booked in for the morning, however we were not aware that we had booked for our treatment to start at the exact time the the spa opened. This led to our welcome being rushed and not particularly enjoyable. I would suggest if a booking is made allowing at least 30minutes between the opening time/arrival time and treatment this to fill in the paperwork and recieve adequate welcome/information and to relax and have a cup of tea before being taken in for the treatment. We were not impressed with this relatively unfriendly welcome and rush - although my therapist seemed much more welcoming than my husbands. I regularly go for massages and I am always offered tea and time to relax before hand.

Oil choice- I reccomend that clients are offered a choice of oils or matched according to their needs, a one size fits all approach is not very beneficial for the client.

We booked for a couples massage, we were not impressed that there was no couples treatment room and were whisked rather rushedly to individual rooms.

A classical rendition of green sleeves is not particularly relaxing I suggest you address the music that is played during treatments that said, my husband didn't even have any music, this definitely needs to be addressed.

The pool was not a spa pool but infact absolutely freezing, not very relaxing.

The meal - Ordinarily I would order vegetarian but there was only one option and I was not impressed by it - I think there needs to be more variety. Although what we had was tasty it was absolutely huge - unnecessarily so, both myself and my husband were not sure where to start and neither of us finished, reluctantly contributing to food waste - something we absolutely hate. Portions should be half the size of what was served - Quality not quantity.

Choice of non-alcoholic wine etc was limited, the only option was prosecco - luckily this was nice however, I'd expect a wider range of options.

The only redeeming factor were the restaurant staff who went out of their way to make us comfortable. I would absolutely not...

I don't enjoy paying a lot of money to be treated like garbage. It was good a good gym with pool but now terrible. When I joined back in February 2024 it was the closest gym with a pool to our house; even though it was quite expensive then it was nice, quiet and had enough equipment. The pool was small but you could book your own lane which was great. It was good for the first month or two then started to get neglected.

The changing rooms and gym are very dirty now (less clean than K2 or Triangle) and i go various times of day and it is always very dirty, especially in the changing rooms where dirt comes in from muddy shoes. The Air con hasn't been working in the mens changing room for at least 2 months now and various mold is growing out of the tiles in the shower area.

They are about to close the pool for 3 months but are not offering a discount to the rate I am paying. So now its full price for a sub-standard gym with no pool and covered in dirt. We took the offer to go to the Marina to use the pool but the marina is very bad compared to K2 or Triangle (both the facilities and cleanliness are worse) and I couldnt get in the pool due to classes there.

I did send my concerns in to the david lloyds email and the best they could do is offer for me to pay £80 extra per month to not attend while the pool is being renovated, they are not allowing a reduction in rate or allowing me to cancel membership.

The shower gel smells nice. The chips were good if they still sell them. The pool and cafe staff are nice and friendly and i went to one class which was good. Update 31Jan25 there are no pool or cafe...