The Scarlett Arms — Restaurant in Mole Valley

I was recommended this pub for the food. I checked the website (menu) before booking and duly arrived for Sunday lunch.

Here is where the disappointment started: the website menu was out of date; I fancied the roast chicken which wasn’t on offer. So I opted for the lamb. My companion chose a starter with fish & chips to follow.

Staff brought out the three dishes together and quickly returned the main courses to the kitchen. These same dishes came out a little while after the starter was cleared.

My lamb was tough to cut and chew. The roast potatoes were under cooked. My companion ate the “rubbery” battered fish but left the dry chips and peas.

I placed my cutlery on the plate of food and it was whisked away whilst my companion was still eating his fish.

To give the pub some credit, a lady did come and ask me about my meal and offered me something else. I declined.

My companion paid the bill before we ate and queried with me the cost of £52. Food was £42.50 and we both had soft drinks. On checking with staff he was given a receipt which showed 10% service charge. Where was this shown on the menu? Why wasn’t this mentioned?

To add insult, they charged a further 27 pence to the £52.69 bill.

For those who have read my reviews on here and Trip Advisor, you will know that I always try to be fair and balanced.

The Scarlet Arms have let...

Went down one Saturday evening with a friend. I ordered the Vegan burger, he had the home-made pie and we both had a pint. Service was really good, food fantastic and the beer was very nice as well.

So good in fact that I took my daughter down a few days later. I had a warm salad, she had the vegan burger and the staff kindly made us some Pimms, which was excellent as it was a warm summers evening and we were sitting outside. Again, service was really good, food fantastic and the drinks excellent.

Happily I am a local, hadn't been down for years but now its going to be a regular occurrence as cannot fault the food, service or drinks.

Well done to the...

Tea by the pot to the pint.... soup and sandwiches to fish and chips, maccy cheese and the finest filet steak, local duck or pheasant in season prepared with the finest ingredients passion and pride. Homemade deserts to die for rounded off with coffee and conviviality. Mmm nice! 😊😍😊

We welcome the charming new Landlady Gill and business partner Ian with the great new chef (Adam).

The roaring log fire; as warm as the welcome from the lovely bar and kitchen staff in this typical rural hostelry.

As with all new businesses it can take a year to get established......