Westbury Tavern — Restaurant in Newcastle-under-Lyme

Service was slow. The new decor looked fairly nice with the biggest improvement being the outside area which looks lovely at night but rather cold as well. Unfortunately for the service, it was far from acceptable on my visit. I ordered two drinks of which were served to me within a few minutes. I had a bottle of cider and my friend a pint of lager. I noticed I had no glass and by the time I looked up there was someone else being served. I wasn't asked if I wanted a glass with my bottle. I waited until the second drink. I signalled the bar tender for a second drink and there was a young couple at the bar too soon asked the bar tender to serve them first as I'd already had one. They then continued to serve other people for the next 10 minutes regardless how many times I signalled across that I was waiting. They were really slow at serving others and a large queue had formed. We ended up leaving in the end. The bar tender had a miserable face on them for the whole time we were there and never attempted conversation. I think I'll be avoiding here for a quick friendly drink...

Visited here today for some lunch with my family, haven't been since its been renovated and reopened so thought we'd give it a go, safe to say I won't be returning in a hurry! Found a table no problem which I thought was unusual for time of year, decided what we wanted and we to the bar to order to be asked if I had a reservation, I didn't, so was then told that I couldn't place an order for food as they were prioritising pre bookings and not taking walk ins, I can understand this being the case if it was busy but the pub was pretty much empty and there were no signs stating this nor were there any reservation signs on the tables! The girl behind the bar seemed pretty rude about it and didn't offer any help at all, we left after that with a very upset and hungry 2 year old, would avoid at all costs, not good for a newly opened pub that is all about the local community, we live near by and won't be coming...

Thank you Jez and your team of staff for hosting our family event earlier in the week , although this was a sad occasion for the family as our dad had passed away we wanted to host our event at our local pub to accommodate food and drinks for all the family after the funeral service. You certainly did not let us down the food was excellent, the service exceptional and the pub was a lovely place to hold the event and ideal as family members travelled from up north and down south for the funeral and were then able to access the motorway after the event due to the pubs excellent location near commuter links. Jez was on hand all the time we were there having a presence to ensure everything went smoothly on the day so i just wanted to give a big thank you to all of the team at the Westbury Tavern and let others know that the Westbury Tavern do hold private functions for all occasions , With Thanks...