Morrisons Cafe — Restaurant in Newport

If I could give 0 stars I would it doesn’t even deserve one. Complained at front desk her name is Vicky I found out that because she doesn’t wear a name badge for obvious reasons to when she gets a complaint no one knows her name. Customer service knew who I was talking about as soon as I said my problem was with the cafe and they named her within a split second. My partner went up to order she was speaking to this woman serving her and there was no reply ignoring her and just plopped the change in my partners hand but that was after waiting 15 minutes to be served as to busy gossiping else where. then we sat down to wait to be served our food. Just for us to be told to “go away” when we didn’t even speak one word when she served our food. The people who were sat behind us had the same problem. This is not just happened once. It’s not just to youngsters it’s to elderly vulnerable people too. Appalling she needs the sack no way to treat anyone especially...

Before lockdown this was our go to shop for groceries and lunch every Saturday. Today we returned (July 2021) and weren’t disappointed. The fish, chips and mushy peas were restaurant standard and the chicken, bacon and avocado salad that my wife had was equally delicious. The staff are pleasant and professional and we are glad to be able to visit again, will continue to do so and I find it strange that the reviews on here are less than favourable. A great little “restaurant” which knocks not only other supermarket cafes into a top hat but also other Morrison restaurants we have attended. Well done...

Ordered food in the cafe. Despite having bad experience last time (hair in my food) we decided to give them a second chance.

I wish we hadn't. When ordering the southern fried chicken burger one of the options was bbq sauce. This didn't arrive so I asked for it and was given a sachet of bbq sauce that I could have got myself. When I complained they eventually brought the correct dish of sauce from the kitchen by this time we had eaten the burger.

The half a chicken had the option of gravy. This also didn't arrive until we had eaten most of the meal. The staff just don't seem to care.

Avoid the cafe...