Synge & Byrne Slieve Gullion — Restaurant in Newry, Mourne and Down District Council

"To delight each and every customer that walks through our doors by the quality of what's on offer and the warmth of our welcome- Damien Garvey founder of Synge&Byrne" (Synge&Byrne website)

There was no warmth in my welcome at the Slieve Gullion branch when I arrived at 3.45pm yesterday to be met by a member of staff emphatically telling me "take away only take away only!"

Ok, it's 15 minutes to closing, that's fine. We'd just walked 13 miles in cold and rain on the Ring of Gullion Way and a take away coffee was just what we were after.

After getting our coffees, the same lady then came and harassed me for having the audacity to wait at a table as my wife used the toilet. "I told you take away only!" she moaned at me. I had to then justify the obvious that we were customers and my wife needed to use the toilet. Embarrassing in front of other seated customers nearby. Anyway, we left as soon as possible (which, incidentally, was still 5 minutes before your advertised closing time).

Obviously your staff are much more concerned about finishing and leaving work at 4pm than giving your customers a warm welcome during opening hours. Based on this experience, we...

Had a breakfast here last week , service good location fantastic, food ridiculously bad , had a breakfast on which I asked to replace eggs with something else but only allowed to replace with bread , they had no mushrooms ( which were advertised as being in the breakfast, no replacement offered ) I paid £1 extra for an extra slice of bacon , fry cost close to £10 for 3 piece of extremely well done (practically burnt) bacon 2 piece toasted very hard bread some small tomato and a leaf or two, seemed to be 3 ladies behind the counter and 1 guy who looked to be in managerial role , waited 15 minutes for this burnt offering and ate it as I was quite hungry . In fairness I was warned by others to avoid the food here but I kinda thought how bad can a simple fry be . I was wrong , the coffee was good and the setting great but the food , I was not impressed at all . The male toilet was blocked and not that clean . I feel it’s such a shame to have such a lovely location like the but serving food of...

Terrible experience, our order was brought to a table who ordered after us. They explained that it wasn't there order. The staff were flustered and confused then lifted the sandwiches off the plates and changed the salads and gave to us. The potato salad wasn't cooked properly and was hard. The coleslaw was dry with very little mayo. My son's wrap was just that with dry chicken no mayo. He took the chicken out and had one single wrap for his lunch. The staff brought us down two smoothies which were made, but we had ordered two innocent smoothies. They took the made up smoothies away but still charged us for them. The adults food was just ok but bit of a rip off. Definitely will not eat here again. Poor service, no ladies or gents for patrons. Staff needing training and food was...