Edited: I feel that the reply to my review, and to some others, shows that the owner isn't open to any kind of feedback. Surely it's the customers that give this? Everybody has their opinion and to berate customers for theirs is disgusting behaviour. Having now looked at some of the reviews, we are not the only customers to find fault with the food. To be called a liar by the owner is just childish behaviour and very unappealing to new and old customers and makes this look like a very average establishment. Maybe instead of berating the people paying the wages, look closer to home and do something about it. Nobody likes negative feedback, it's how you respond to it that shows who and what you are.
Ollie showed us to our room, he's one of the most personable people we've ever met, a lovely lad.
Lovely clean, spacious room overlooking the front of the hotel. Fun fact, as told to us by Ollie, you can see the crooked spire from Masons window on a clear day. Unfortunately we didn't have a clear day. Amazingly large bed, comfortable seating area. Loads of coat hangers. Little storage baskets. Great shower, large towels and hair towels and even a face cloth, very welcome as I'd forgotten mine. The water pressure is intense!
Clothes steamer & hairdryer provided.
Staff all very helpful and happy (apart from the new computer system which was driving them all potty) Lovely location. Fan provided (great as couldn't open the window at night due to the smokers outside)
The bathroom smelt of old chip fat at first then just general cooking smells which was a bit nasty.
Noisy from around 6am from downstairs.
Macerator going off all the time, no warning that this would happen.
Someone being very sick, very loudly in the bathroom next to ours (not anyone's fault but very off putting)
We had seriously high expectations of the food: The souffle was wonderful! The stroganoff was just a plate full of mushrooms, hardly any sauce. The service was very slow. My husband ordered a glass of wine with his meal. When it hadn't arrived after dessert we cancelled it.
At breakfast l ordered fried eggs and was given scrambled, which I detest. When the plate was returned there was scrambled egg still attached to some of the food and the plate. The fried egg was 'snotty'. The bacon so overdone that it snapped when I tried to cut it. The sausage was so underdone it looked anemic. The beans were claggy. The hash brown was going black, like the potato had been left out before cooking. The thin toast was like cardboard and broke apart when trying to cut it. I was very disappointed.
The olives and dipping sauce were amazing! We actually drank the sauce and got caught by the waitress!! It was lovely. The foccacia bread was very lightly toasted. I either want bread or toast, not in-between.
We agreed that, for us, it was style over substance.
Now the breakfast on our second morning was out of this world! Everything was perfect. I had the potato chorizo hash, my husband the poached eggs with smoked salmon. The accompanying toast was cooked to perfection. Absolutely exquisite 👌 I hate to say it but we noticed that it was a female chef on our second morning. The food was sublime. I'd come back to eat in the evening if I knew she was in charge.
A little bit noisy in our room after breakfast as the cleaners were in all the other rooms with the doors open, talking loudly, with laundry all over the landing area. We left before checkout at 11am as it just wasn't relaxing.
I'm not sure we'd stay again or recommend the food from...
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