Kelling Heath Holiday Park — Restaurant in North Norfolk

I was very disappointed with the inconsistent customer service at the Forge and Terrace during my stay at Kelling Heath. On our first visit, the staff were excellent—friendly, accommodating, and helpful when I inquired about the menu due to my son's dairy allergy. We were reassured that the pasta with garlic bread was a safe option for him, and we had a great dining experience.

However, on our second visit, the experience was completely different. When ordering the same pasta dish for my son, I mentioned his allergy again. When our food arrived, I simply asked if garlic bread would be included, as it had been on our previous visit. The waiter abruptly snapped, “Well, it’s dairy-free, so no, there won’t be.” I politely explained that we had been told it was safe just two nights ago, which was the only reason I asked. The waiter then rudely responded that if my son had been served garlic bread previously, he shouldn’t have been. Instead of addressing the situation professionally, he became argumentative, which was completely unnecessary.

While our first visit was excellent, this inconsistent service left a bad impression. It’s disappointing to receive such a stark contrast in treatment, especially when dealing with food allergies, which require clear and considerate...

update 4th April* I have updated my marks for service, after contacting guest services, they were very helpful and apologised for the poor service.

The staff serving are attentive and helpful. But this review is for the Pizza takeaway.

Having ordered at 6.04pm (yes, I am that into detail) they took our money, gave us a buzzer so we would know when to collect. We were told 15 mins and the food would be ready.

30 mins later, my wife went into check our order, was told our buzzer was working fine and they were very busy, so please bear with us....

After 55 minutes. I went in to ask what is going on. To be told that between the front till taking our money, handing us the buzzer. The order was not received by the kitchen. I get computer glitches. But this was pretty poor. Having got two pretty hangry kids being told food is not even arriving, it really did get my goat.

We got a refund and we ordered from one of the exceptionally good food vendors in the square.

My recommendation - support the food vendors, the food is excellent and its ready when...

This review is for The Pizza on the Square which is part of the Forge and Terrace complex at Kelling Heath.

I have been coming to Kelling Heath for over 20yrs and have used Pizza on the Square many times over the years and have always been very happy with what we have received. Have they changed hands/ management or the guy is having an off day. No idea, but what I can say is smearing bit of tomato purée on to a pizza base and adding a bit of a topping is not a pizza. Worst I have had and my wife could not finish hers, so sorry, but on this occasion it’s a 2 star review. Please improve, we enjoyed you in the past and would love to again, but not if you continue like this. The extra star was for the memory of before, not for what was served up...