A really, really disappointing stay. Room not ready despite arriving at stated time, we felt our arrival took them by surprise, and we had to wait for the sofa bed to be made up. No water from hot tap on first night, had to use shower to fill sink but plug leaked badly too. Fixed it ourselves next morning by rapidly pumping the hot tap, but had no water again later in the day. Only two towels for three of us. Nothing like the pictures online - you could tell it was the same place, but all the ornaments and adornments had gone, the blind was broken, window catches missing and generally uncared for. The beds were OK despite rolling to the middle of the double bed. Pub tired and neglected, weeds and fag ends in pots outside, new mis-spelt signs ("accomodation") on the walls. Needs some willingness and effort to make it look acceptable. A general feeling of being left to fail. Disorganised, seemingly poor communication between staff on different shifts who blame each other for misunderstandings and errors.||Evening meal was acceptable. The pictures on the website bear no resemblance to the food they're currently serving. A no frills dining experience. The haddock was cooked well, and about what I expected to pay, but the advertised home-made tartare sauce was not forthcoming. Norfolk isn't cheap for eating out, although the Kings Arms at North Walsham on the second night was much better value with efficient and happy staff. ||Breakfast was a fiasco and completely unacceptable. My parents (79 & 83) likened it to Fawlty Towers. We asked the night before if we could have breakfast for 7.45am (they advertise 8-10) and were told that would be OK. In the morning we got down at 7.45 to a table set for 3 with a box of cornflakes each and a basket of jams and butter (but no milk). At 7.55 a young lady came in and apologised that the breakfast wouldn't be ready as they only had 2 sausages prepared the night before(?), and they'd have to cook one from scratch! She said she'd only been told at 11.30 the night before that we wanted breakfast at 8am. We had to ask for tea, coffee, milk and orange juice, which came from a half full already opened carton dumped on the table. The mediocre cooked breakfast eventually arrived at gone 8.30am, making us late for our arrangements that morning. We asked for some toast but was told they had no more bread. We thought she was joking, but unfortunately not. The jams were there just for show it seems. We forfeited second day breakfast as the experience was so appalling and vexing on the first day, and went elsewhere. Our complaints were met with empathy and apologies when we returned that evening, but the compensation was a bottle of wine and no recompense for having no hot water in the room.||Left the next day before morning staff appeared, just left the keys on the table as our day starts earlier than they cater for. Don't stay here if you need to be away early, there's no-one around. In fact, don't stay here at all until they get their act together.||We've stayed at places a lot cheaper with much better facilities and standards. We felt sorry for the staff who were decent, pleasant people on the whole, but it's just not up to the standard you expect, and certainly far removed from some of the reviews. The pictures on booking.com are obviously well out of date, and we have complained to them too as we feel it is misrepresented. Perhaps they're having a temporary bad spell, it's a shame because with a bit of effort the place could be lovely, but it seems they're happy to take your hard-earned money with the minimum of forethought, effort, staff and...
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