The Greyhound — Restaurant in North Norfolk

Welcome to Faulty Towers, Basil would be proud of the management at the greyhound Hickling. We had booked a table for 6:45 and were unfortunately delayed 15 minutes, I called ahead giving them notice that we would be delayed 15 minutes, to which they said no problem we will hold your table. When we arrived we where just 5 minutes late and waited in line 5 minutes to be served, the waiter took us to our table to find another family sat there, he disappeared to find out what had happened. A moment later the proprietor debi arrived and pointed at an old dirty plastic table and chairs over in the weedy corner of the garden and snapped “you’re late so you’re over there, I gave your table to this family” I was stunned but not wanting to cause a huge scene in front of my family and other people eating in the garden I sat down with my family quietly. The waitress brought us menus and asked to take our drinks orders, I expressed my disgust at the treatment a paying customer had just received, the waitress offered us apologies, but i get there feeling this was not an isolated incident, the proprietor, debi, came by the table and offered a half hearted apology, muttering about people not turning up, I called ahead and was just 10 mins late. I told her not to worry I would leave her a review. She later returned and offered us another table, failing to have the other table cleared and us moved, when the waitress brought out our starter we advised debi had offered us the other table and asked if she could arrange to have it cleared we then moved and finished our food. When the bill arrived they failed to show us an itemised bill which we then insisted on seeing, they had overcharged us by £11 on a £45 meal. Essentially charging us twice for our drinks. As for covid preparations they are not properly managing track and trace, asking you to write your details on the menu and then asking you to dispose of your own menus, the staff are all wearing suitable face coverings accept the proprietor who is wearing what can only be described as a old time card players visor, upside down over her mouth, it must be a joke there is no way that is approved as a covid secure face covering, it must be showering people with droplets. In summary avoid this establishment at all costs, appalling management, zero customer service and over charging, totally ruined my families...

Myself and my husband were looking forward to dining at the Greyhound as we were staying within the village. We decided to pop in on a spare of the moment with our 8 months old son and golden retriever. The first hurdle was trying to get passed all the parked cars at the front of the pub with a buggy, as there was no space left, people parked behind the other cars. Second hurdle was to get a dog and buggy through the door, as I opened the door and stepped inside another doorway to enable me to hold the front door open for my husband and the buggy. A elderly gentleman sitting on a stall at the bar (not sure if owner) didn’t offer any assistance, instead was too busy trying to order me to get out of the doorway of this other room with my dog. Which then made the rest of the pub stop and stare at us trying to get in the door.

The only table they could offer was one stuck towards the middle of the pub, where I would have had to ask all the people at the bar to move so we could get the buggy through.

So after all this lovely atmosphere we decided to vacate the pub without dinning, as we were made to feel we were not welcome with a...

So this looked like a nice pub, I was happy there was food because after our walk around Hickling, it was needed. Everything looked nice but it all started with an extremely rude waitress - my friend went to the toilet and accidentally closed the door on her where even I heard her say 'excuse me' with an attitude from outside, which is understandable, but it was a misunderstanding from my friend because she thought the door just wasn't closing (trying to do them a favour) Then when our food came, I actually couldn't believe it. The chips which were £3.95, covered in salt and were served in the smallest bowl - felt so ripped off I almost asked if it was a joke or if the rest where on the way. I mean how pretentious.

My friend got a sundae bowl with one round scoop and plenty of air. Again pretentious.

The waitress again was rude when we were going to pay, she really needs to be retrained because her service was not polite or friendly.

We just left feeling ripped off and probably won't return again, have and will also mention to this to alot of my friends because...