Ordered the chilli chicken pasta after the Thai green curry wasn't available. As horrible as it sounds, the only way I can describe the taste of this is sweet cheese. There were 5 tiny chicken bits to which I ate 3. I asked for no parmesan cheese and when the waitress came over to clear the table, I asked if there was cheese in the sauce, her reply was no, only cheese on top, so I'm wondering why it tasted like a cheese sauce with sweet chilli when on the menu it states something like "creamy sauce with spicy chilli" in no way was it spicy at all. I actually asked if I had received the wrong dish. Apparently the sauce has a "mix of sweet and spicy" which isn't stated in the menu, I wouldn't have ordered what came as a sweet creamy sauce if I had known this. The foccacia that came with it was lovely tho I would definitely recommend it. I also read a few other reviews and a lot of the responses say "you should have mentioned it to the staff" what would have come from that? I ate maybe a quarter of my dish and got nothing from it, if they had taken a bit of money off the bill or maybe gave me my drink free I would have left a bit happier. Unfortunately won't be back.
in response to the restaurant's response * I didn't try "so hard" to get a refund, I merely stated it tasted like cheese and then asked If had received the right dish. The majority of the food was not consumed, less than half of it was consumed you obviously think your portion sizes are bigger than they are. I agree that the dish shouldn't have tasted like "CHEESE" but it 100% did taste like "CHEESE". It won't be due to the lack of discount, the food didnt taste nice it's as simple as that, there was no need for the...
Ā Ā Ā Read moreVery disappointing. Husband booked on Monday night for the Xmas dinner on Sat 10th Dec. When we arrived, after a wait, we were shown to a table. Staff seemed distracted, even though when we arrived the bar appeared to be quiet. We were then told we had not booked a Christmas dinner. My husband tried to explain that he had called on Monday night and booked a Christmas dinner. The waitress was argumentative and told my husband it was not the correct number, even though it was the number off the website. It was only after I pulled both the number on the website and number on my husbands phone, that she went and produced a book from behind the bar, which showed my husband's phone number scribbled in. She then became extremely defensive saying I took the order and you never booked the Xmas Dinner, even though when he booked on Monday night, I was with him and the phone was on speaker and he specifically asked to book the Xmas Dinner for two people. As her attitude was extremely defensive and argumentative, I knew there was no point in arguing so we both left and ended up having a lovely meal elsewhere. It is such a shame as we would regularly eat in Ellie Mays and the food and service in our experience was always been 5 star. We have noticed however since the pandemic the service has been a bit under par, with rushed service, at times. While I completely understand that bar staff are under immense pressure, particularly at this time of the year, I still don't believe that excuses staff being rude and argumentative towards what would have been, paying customers. Today's experience was the last straw and sadly we...
Ā Ā Ā Read moreMy wife and I had never been to Northern Ireland, so on our latest trip we decided to spend a couple of days exploring the Belfast area. Our first night at Templepatrick we looked around for places to eat that were somewhat close to our hotel. We decided on Ellie Mays because the reviews were pretty good and it was only a few miles from our hotel.
When we arrived, we walked into the restaurant and stood in the area where you are to wait to be seated. For five minutes we stood there and no one as much as spoke to us. No welcome, no, āIāll be with you shortlyā, no recognition at all that we were even there. Just as we were getting ready to walk out, the lady behind the bar stopped what she was doing and took us to a table. Please advise staff to at least acknowledge people when they come in.
My wife and I both had the fish and chips dinner. The food was abysmal. The cod had absolutely no flavor, which is a sure sign that the fish was well past its prime. I can honestly say that the only thing I tasted while eating the fish was the flavor of the oil it was cooked in. Tarter sauce was bland and the peas were barely above room temp.
We told our server how bad the food was and she apologized and offered us two free beers, which I declined because I was driving and did not want to chance an encounter with Northern Irelandās finest law enforcement.
So, even though Ellie Mays has a nice atmosphere, I cannot recommend someone eating there. Their food was just not...
Ā Ā Ā Read more