Kathmandu Inn — Restaurant in Northern Ireland

I reviewed them on their own app, and gave 4 stars and a constructive suggestion, and it's been deleted. I can't understand why companies delete their negative comments, it helps customers make an informed decision, it lets management know how customers feel, and gives them areas to improve on. I was looking forward to my Kathmandu Indian all week, ordered on the app as usual, I was even ready to pay £5.50 delivery charge because it's a special occasion. 20 minutes of messing around with the app trying to get the payment to go through, on top of the 55 minute wait for delivery, still all fine! I was so looking forward to my dinner!! Rang and placed an order, they can't take a card payment over the phone 🤬 I usually have some cash in the house, but with more places preferring card during Covid, I had £10 and some coins. If you're not taking card on the app, if your website is closed, and you ONLY accept cash on delivery, THATS FINE, be upfront with your customers. These are challenging times for businesses, but if you're struggling and not able to take a card payment for financial or other reasons, be clear so that your customers can prepare and still deal with you. And never delete what you deem to be negative feedback, because it makes you look untrustworthy and like you have...

I have been eating and cooking Indian and bengali food for 50 years I tried a takeaway tonight and spent over £70. Tandoori chicken starter was a joke, ordinary chicken with red dye no tandoori spices and not cooked in tandoori oven. Chicken achari was disgusting with overpowering spice like tamorin or kasoori methi, I just couldn't put my finger on it. The dish was also well over seasoned with some sort of flavour enhancing. I don't very ofter post negitive reviews but as 90% was fed to the bin I felt I needed to late others know! The condiments were weak and watery and the nan bread was like a flat bread it was so thin! Never again under any circumstances will I buy food from this restaurant even if I was offered it for free. Maybe I got them on a bad night but ALL the food was so bad. I suspect this is me just trying to justify such a waste of money with bland over expensive food. This is just my opinion and I have no issue or bone to pick with this restaurant. I was genuinely looking forward to something special, unfortunately I was overwhelming disappointed. Try it yourself and don't take my...

I have re-reviewed and removed a star as I do think the quality of the food has went down a bit in the last 6 months with the prices going up and portion sizes not great especially the likes of the chicken Pakora starter.

A few details of recent experiences.

Ordered onion Bhaji and they were as flat as pancakes, not good at all.

Ordered Vindaloo sauce and then the next week madras sauce, pretty much identical. I do find this with a lot of their sauces not much difference at all, ie special Jalferezi much the same. Also i suspect they are using far too much ginger as it shouldn't burn when you pee after eating a curry, definitely not from chilli as I eat a lot of superhot chillis/hot food and this doesn't happen.

Really the only thing i still would order is the Katmnandu Chilli chicken. Used to get Bombay potatoes but very very pricey now especially for the side dish version of it.

Have been a regular customer but they need to up their game in food quality and portions to charge the prices they...