The Brewer's House - Restaurant — Restaurant in Northern Ireland

We booked this restaurant for Sunday lunch to celebrate a family birthday. Menus arrived quickly and we waited a while to get our orders taken. The place was not overly busy upstairs. We placed our orders and sat back and relaxed in the nice surroundings. The starters arrived one plate at a time with delays in between. It was only later I realised the food is carried up from downstairs. Another wait and plates were cleared, another wait and our dinners started to arrive. First plate to arrive was steak, it was supposed to be medium rare, arrived over cooked and cold, next 2 plates of chicken chiabatta, the bread was cold and rubbery and the chicken breast on to of the bread was lukewarm, the little jugs of gravy on the plate were big cold. Both dishes came with triple cooked chips which were hot and tasty. The next plates were the 2nd and 3rd steaks ordered, first one to be the same as the last one but was so undercooked the fat was not rendered or not even warm. This steak was not eaten and the 3rd steak was well done as requested but was also lukewarm. Mashed potatoes was ordered with the steak but arrived too the table cold. 2 fish and chips arrived next and were hot and tasty. The ribeye roast beef specials arrived and w were hot and enjoyed. After everyone had finished we waited and waited to order desserts and teas and coffee. All in all, most people at our table were unhappy with some elements of there meal, some were unable to eat there dinner, the service was slow. At no point do I want to watch 4 members of staff having the crack up at the till, while we are waving to try to get some attention. In the end my husband had to go up and ask if we could get a bill as no staff were chiming near us. Now, why did I not say anything when i was there. We were out as a family and although I have no problem in saying what is wrong my dad and brothers do not want the bother, hence why we just paid and left. When our dinner was sitting in the kitchen for so long that several dishes were cold, sides were cold and service was slow, why would the person in the kitchen not think that those fingers have been there for so long they would be cold? When the chef was cooking the 3 steaks, how were 2 cooked so wrong and all 3 cold. Why is it up to the diner to have to complain when anyone in that kitchen must of know how long our meals were sitting there? Why did the kitchen staff send out cold food. We enjoyed our family get together and catch up but none of us would ever recommend the Brewers House and none of us would ever go back there to eat. Sorry this...

Very disappointing experience. Had been looking forward to getting back to the Brewers but we were sadly disappointed this time around. Landed into a restaurant with a very untidy bar top where we were asked to sit while our table was made ready. We then went to our table to be told that they had ran out of quite a few things on the menu. My husbands food didn't come as described and when we questioned this they said oh we ran out of that,but no1 stated this when they brought the food so that he could have ordered something else. We felt rushed and almost like we were in the way of tidying up. The staff also talked out loud to eachother about how we were complaining when we asked if they could turn down a fan which was blowing cold air straight at us. Disappointed. We aren't picky people just expect good standards when you are paying good money...

Great atmosphere & attentive staff - perhaps more training needed on dietary requirements as our waitress had to leave and come back when I was ordering to try find out, and there should be an allergen list provided as to my knowledge the menu had allergy numbers next to dishes but no key explaining what the numbers stood for. It would be good to have more vegan options.

Saying that, the vegetable curry was beautiful and a bit different, would definitely get it again but variety needed and maybe just a tiny bit of effort to make already existing vegetarian dishes suitable for vegans (ie vegan cheese and vegan sauces, not just removing these items and saying it’s vegan) No vegan dessert option either to my knowledge so would be good to have that as well!

We were a big group and the food came promptly and was all hot and nicely...