Marquis — Restaurant in Rotherham

Absolutely appalling customer service!! My little lads 10th birthday was ruined. We rang up on the Monday to book a big table of 20, the lady on the phone took our name and mobile number and said we were booked in. We turned up on the Wednesday to find nothing was booked! -all 20 of us stood there but my boy didn't want to go anywhere else as they have the wacky warehouse too for all his cousins to play in. We felt like no one actually cared and the staff actually seemed annoyed at us, we were told to get a drink from the bar whilst she 'threw some tables together' In the end we were placed in the function room (which we were told before that it was set up for a different function) Then we're told that we were to book together as it 'might come out together' then. from then on we were left to it to sort out our seating, high chairs and cutlery. Most of us decided to order carvery so that it would be quicker. However this meant we were still waiting around for other meals and the children's meals to come. We all ended Up eating at different times which meant we had to wait to sing happy birthday and have a cake. At this point there were lots of hungry, tired, mardy children and lots of stressed parents! At no point we were approached or 'checked in on' or even spoke or apologised to. Will not...

There was 3 adults and 13yr old after been told there would be a 40 min wait if ordering food this was @ 5pm anyway we said OK & for the starters we had 2 chilli/cheese chips with a tiny bits of scallion spring onion & 4 very thin slithers of red chilli's in a sauce & got 7 chips in a Bowl for £3-99 it was nice But very small portion & think a bit expensive for what it was ! Then I had the large mixed grill with the up graded extra rump steak £14-99 the chicken breast was very dry & over cooked burnt on the Underside & the steak asked for medium rare that was very very Tough even the steak knife couldn't even cut it after eating the rest I asked for a takeaway box to put the chicken & the Rump steak in to bring it home the sausage/pork steak chips onion rings & peas I ate & they was nice & I enjoyed them ! I did tell one of the waiting on staff about the steak & chicken and the Response i got was well we are busy & some of the kitchen staff we're New so the dog had the chicken & Sunday i minced the Rump steak & put machine potato on it & re cooked it & it tasted a lot better than it was the night before ! My friends both had the Carvery & they said it was absolutely delicious i wish that i had it also ! I won't be having a mixed grill there again will stick to what I know in future that will...

Bad experience this time around. On entering the wacky warehouse with the grandkids looking for a table, there was food on floors, some of which had been walked through/ passed by a couple waiters / waitresses, presenting a slip hazard to customers / children. Spare tables were available but majority hadn't been cleared. Waitress apologised and cleared us a table.2 meals out of 4 were acceptable and were enjoyed, others 2 meals were very poorly cooked / presented. Kids burger was over done and clearly put together quickly, Fish, chips and peas with bread and butter was the worst I've had, peas were cold with looked to be scrapings from the side of the pan, fish was literally all batter, chips was luke warm, bread came without butter, had to break off and request butter, also no knives or forks condiments on tables, didn't realise knives were at the side of till, I thought we would have been told where these were on ordering. No follow up after starting our meal to see if everything was OK. Very poor service, some clear improvements / training needed We have previously been to the marquis without issue, especially the carvery, but clearly something has changed... ... Will at some point try again, but hope we have a better...