Brucefield Farm — Restaurant in Scotland

Pay special attention when you use a discount coupon, you may end up paying more:

I ordered two three-courses set menu which was £13.99 each as stated on the menu. I asked the staff at the counter whether I can use the Octopus 25% discount on the set menu and she said yes. I thought the “yes” means a furthur 25% off the £13.99 set menu price. I added a cup of latte (£2.89) and a cup of americano (£2.39) which should bring my total to £33.26 before discount. Then I pay for the order without much noticing on the total amount (which was my mistake).

I was charged £38.77 instead of £33.26. I asked for the reason and I was told two discounts (set menu was the first discount and the Octopus 25% discount on MAIN dishes was the other) cannot be applied at the same time. So the system just calculate all the stuff I ordered as a-la-carte price which was more expensive, and the discount was only on the MAIN dishes. (refer to photo). I asked can I cancel the payment and pay again by using the set menu price and the answer was a straight no.

I can understand that I cannot use more than one discount at the same time, but then I would expect the staff to tell me that before I make a decision on whether I use the Octopus discount or not.

Using a discount voucher and ended up paying more doesn’t make sense, am I right?

Besides the above, food was good and we enjoy...

This place has been under several owners/chain franchises since it opened in the nineties, when ordering, paying up front for your food and making your own selection at the carvery was a novelty. The only reason I still pop in once or twice a year is for the convenience as I live locally.

The whole place is looking dowdy and in need of a refurb and makeover. The carpets, seats and upholstery need updated. The tables and menus are often sticky and in need of a good wipe down. And the imitation mill machinery in the conservatory no longer impresses.

The food quality and service are inconsistent. Last time I was there a few weeks ago, the female staff at the bar were friendly and attentive enough but the young lad at the carvery looked indifferent as if he couldn’t care less. I’m not a big meat eater but again the quality varies and the veg is either dried up and overcooked or simply just cold. The desserts are adequate but like many similar establishments, overpriced. The last time I was there no ice cream was available for some unexplained reason.

Just like the interior, the outside could do with a spruce up, especially the path from the side car park to the entrance. I have to say that both the Chain Runner and Ratho Park provide a much better dining experience. I don’t like posting negative reviews but you really need to pull your socks...

Booked a table for 8.30...wewere obviously the last people to eat as when we paid for our carvery there was very little meat left and we were not told this when we came in so disappointed as we all would have liked beef.. But only 2 of us could have the dribble that was left. The carver couldn't have got smaller portions of meat on the plate if he tried! Ordered tea for 2 lovely large tea pot... But only half filled with luke warm water. Barely got 2 cups out of it. They were cleaning everything away as we were eating our meal and were playing very loud music on there mobile phone drowning out the background music which was playing on the speakers above us. Very rude. The noise was like school children playing in the the kitchen. Ordered puddings and waited 35/40 minutes... Meanwhile getting more annoyed at the carry on going on in the kitchen. Don't know why it took so long as the chocolate cake was like warm and the trifle was made with tinned custard and squirty cream as it was slopping about the glass! Very dissatisfied and this was only the second time we had been here. And on both occasions were left feeling horrible after our meal. Don't think we will give it another try after tonight's performance from the staff! Not even a thank you as we were leaving from anyone as they were still...