Crail Harbour Gallery & Tearoom — Restaurant in Scotland

I had a disappointing experience at this cafe due to poor customer service. We were informed there would be a roughly 20-minute wait for a table. After waiting and returning exactly 20 minutes later, we were met with a chaotic scene where people were blocking the door.

Just before we entered, I heard my name shouted, but when we finally managed to get inside by squeezing past the people blocking the door, a nonchalant staff member informed me that our table had been given away without a hint of an apology. Instead of addressing the situation kindly, he simply stated, "I just shouted your name."

We were then told to wait in a cramped space while he continued to serve other customers and process payments. After several minutes, he rudely instructed us to wait outside again. The lack of basic courtesy and acknowledgment of the mistake was unacceptable. A simple apology would have made a world of difference. It felt like he was smugly aware that there aren't many dining options in Crail, making it clear he didn't feel the need to treat customers with respect.

Overall, I left feeling frustrated and disappointed. I hope they can improve their customer service for...

we went today.

they were unfriendly towards me and my friend when i came with my 9 week old baby. she started screaming and i was in a stressful situated having to change her nappy, on my travel mat and, outside. the head waitress came and was rude about it whilst i was trying to clam her. if they had an issue, politness would have been simple. there toilet was busy and my child was upset. the member of staff continued in giving us cold attitude and feltunwelcome and uncomfortable. i did not even leabe my baby to go to the toilet in case she was upsetagain. the other customers did not mind us and understood that it was astressful situation. they even smiled when i apologised aftershe clamed down. her upset stage only lasted 30 seconds.

we continued to have food there as we had just settled down to sit.

i will never visit again. the worst thing was that we went looking for this particular cafe to have a meal.

the experience left...

The views from here are stunning and we have stopped in for many years. However today on our wedding anniversary we visited and had a really bad experience. We sat outside, where only two of the 10 tables were occupied due to pretty blustery and grey weather. We tried to order a couple of times but were told rather brusquely to wait. After 25 minutes waiting, an older lady came over who had been quite vocally upset with a group behind us who had moved the tables, she then told us that we couldn’t sit where we were and would have to move. We would’ve happily done so, though as I said there were literally only 2 other tables occupied outside. But she made us feel really uncomfortable and it has left us in a funny mood. Such a shame that somewhere we have loved so much for so many years can make you feel like that and sadly I don’t think we...