We experienced a diverse level of service when we stopped here for a short pit stop. The two young ladies behind the counter seemed to have both lost the power of speech. There was no greeting, no " what can we get you ?", not even a smile. Just a blank stare. Then no response when we placed our order. My wife asked about non-lactose milk options, which resulted n a carton of oak milk being held up. Charming. They did manage to say a word or two - but mainly to each other In contrast the two guys serving, one resplendent in traditional Scottish gear, were like our best buddies. Full of enthusiasm and warmth, possibly compensating for the coldnest of their female colleagues, but great to see. We did, in the end, feel welcome. We just had coffee and cake which was excellent. It is worth going just to witness the contrast - and to have...
Read moreCame in just after four o’clock. No food left. Staff sat on the floor behind the counter giggling, only one bothered to stand up to serve. Some squashed tea cakes and caramel wafers was all that was left in the cabinet . They had started to melt so ythe fridge is clearly not working properly. We went back up to purchase crisps and the staff sat on the floor asked if they could help - this time they didn't even bother to get up! Floors and tables filthy! The staff brought over a table number which was covered in milkshake and when pointed out to her she sprayed it and left it on a table. Overall shocking customer service and not what is expected on out island...
Read moreUnderstaffed, pricey and rude. £7+ for a small grilled panini, £2.75+ for a small basic coffee/etc. Three of us sat down, ate our meal with our coffees, then ordered two more americanos to enjoy. As soon as we sat down with the new coffees, the cashier came over to us and told us it was an ADDITIONAL £5 to stay at the table to drink the coffees. Rude rude rude, the cafe was not even full - 5 empty tables. Understaffed could be the reason (and shear amount of tourists coming thru) for the rudeness, but both the cashier and front counter staff were very rude. Avoid if possible. Also: outside bathrooms were f*g disgusting, literally smelt of...
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