Marchbank Bakers — Restaurant in Scotland

Shocking lack of customer care at the Thornhill branch. I have a gluten sensitivity - note, NOT allergy - and ordered a weekly spelt loaf, a bread I enjoy and tolerate well in my diet. I travelled 12 miles into the village and 12 miles back to collect it on Saturdays & twice there has been no loaf there when I've gone in to collect it. No apology, no response or even a show of concern at my complaint I've travelled so far for a pre-ordered loaf just to be told only two arrived that morning, as though that was explanation enough. Why take my order at all then? Marchbank's response to my complaint on their Facebook page was to give me a drawn out explanation of the fact the loaf was not gluten free and that I should have asked etc etc - I know my own condition, thanks. I said I can tolerate this bread. Sadly, I cannot tolerate this bakery anymore. R Littles in Moffat are far friendlier and kinder. We'll be shopping there...

Staff have a major attitude problem!! The large lady has no customer service abilitys, can't take an order, no smile nothing!! I don't understand why someone with this attitude would even consider a counter customer service position or even a management that would even turn a blind eye such rude and...

Had Scottish pie it was ment to hot but was not much heat in it very disappointing do that not take the temperature ment to meet correct temperature with thanks...